What are the responsibilities and job description for the Senior Tech Product Owner - Commercial Lending and Payments position at Texas Dow Employees Credit Union?
Position Summary :
The Senior Commercial Lending and Payments Tech Product Owner independently oversees the technology aspects of commercial lending and payments products and services and enables the organization to deliver best-in-class experiences, treasury and cash management functionality products, and services for our small and micro business members, as well as for our medium sized businesses and public funds depositors, through technology and strong partnership between business, operations, and all other organizational ecosystems and stakeholders. They are primarily responsible for maximizing the value delivered by Agile teams by ensuring that the team's lending backlog is aligned with members' and stakeholder needs. This role requires a unique blend of technical knowledge and product vision, to ensure that new products and feature enhancements are compliant with legal / regulatory requirements, align with business objectives, and deliver value to the organization and its members.
Essential Duties and Responsibilities :
- Evaluate and define payments and commercial lending product vision, strategy, roadmap, and product-market fit to achieve business goals for payments, SMB, medium sized business, and public funds depositors.
- Assess feasibility of financial services technology and how they can be leveraged through product development and / or configuration to achieve business objectives; is able to translate business needs and pain points into detailed technical functional and non-functional requirements for developers and other agile team members to execute on.
- Serves as a Tech Product functional leader for the Commercial lending line of business in partnership with Lending Operations, Sales, and other areas of the organization.
- Leads the design and development of lending and payments strategies, including member acquisition and retention, in a dynamic growth landscape.
- Monitor and understand external conditions, including markets (local and global), competitions, demographics, and local regulations to design product unique selling proposition (USP) and customer (member) value proposition (CVP,) to ensure Lending products and services and meet members needs while maintaining market competitiveness, product compliance and profitability.
- Closely collaborate with UI / UX and MX teams and vendors to deliver excellent member experience through Digital onboarding platform, Payment hubs, and Loan Origination Systems (LOS)
- Closely collaborate with Business, Marketing, and Operations teams to roll out products and member communication plans, as well as to design and optimize member engagement processes
- Act as project leader and join User Acceptance Testing for new and current product initiatives launch
- Comply with all relevant lending and risk governance in the market and within TDECU.
- Define and review success metrics, key product performance indicators, funnel conversion rate, product revenue and design the continuous improvement plan
- Collaborate with Risk and Debt collection departments to understand the pain points of non-performing loan and redesign the product policies to align with business objectives.
Minimum Qualifications :
Education :
Experience :
Knowledge, Skills, and Abilities :
Physical Demands and Work Environment :
The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and / or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.
