What are the responsibilities and job description for the ICF/IID Social Services Surveyor position at Texas Health and Human Services Commission?

Date: Jul 29, 2025

Location: TYLER, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: ICF/IID Social Services Surveyor
Job Title: Inspector - License & Cert
Agency: Health & Human Services Comm
Department: APS Provider Investigations
Posting Number: 7602
Closing Date: 10/27/2025
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Group: TEXAS-B-19
Salary Range: $6,155.63 - $6,335.66
Pay Frequency: Monthly
Shift: Day
Additional Shift:
Telework: Not Eligible for Telework
Travel: Up to 80%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: TYLER
Job Location Address: 3303 MINEOLA HWY
Other Locations: Beaumont; Longview; Nacogdoches
MOS Codes: 6016,6017,6033,8012,8056,1S0X1,2A7X2,2F0X1,43HX,4E0X1,640A,68R,86M0,87G0,87I0,87Q0,8I000,8I100,8S000
AD,AM,AME,BOSN,HT,IV,ME,MSSD,MSSE,MSSR,MST,OAP11,OAP14

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Social Services Surveyor (Long-term Care Regulation)

Social Services Surveyor – Starting Market Rate Salary $73,867.50

As part of a collaborative team of public servants, a social services surveyor protects residents’ health and safety by conducting on-site inspections and investigations, including investigations of abuse, neglect, and exploitation, in Texas intermediate care facilities to assess their compliance with state and federal laws and rules. This position offers a competitive starting salary ; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different facilities within a region and across the state. In this front-line field position, a surveyor is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing any deficiencies/violations against a facility, remedies to correct those deficiencies, and narrative to support regulatory determinations. Must be professionally qualified as a social worker – see below for details.

Essential Job Functions (EJFs):

Under the direction of a program manager, a social services surveyor conducts on-site licensure inspections, complaint and incident investigations, and annual comprehensive surveys to include the investigation of abuse, neglect, or exploitation in facilities to determine compliance with federal and state health and safety regulations.

Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, or resolve issues or complaints regarding social services provided in intermediate care facilities, which serve individuals with intellectual and developmental disabilities and must receive services that meet their specialized needs.

Conducts exit conferences with facility staff regarding findings and can assist in developing a plan to correct deficiencies. Completes inspection or survey reports detailing deficiencies, recommended remedies, and narratives to support regulatory findings.

Visits long-term care facilities to verify correction of previously cited regulatory violations. Performs quality assurance reviews of documents prepared by others; for example, publications, assessments, and reports.

Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.

Knowledge, Skills and Abilities (KSAs):

Knowledge of social work principles and acceptable professional standards of patient care.

Knowledge of individuals with intellectual or developmental disabilities.

Skilled in performing social work in quality assurance monitoring, certification, survey, and/or investigation of health facilities.

Ability to interpret complex regulatory policies, procedures, and regulations.

Ability to work independently.

Ability to use the computer for writing reports

Ability to use the computer for writing reports.

Ability to exercise professional judgment and reach sound decisions.

Ability to multi-task and track multiple activities with competing priorities.

Registrations, Licensure Requirements or Certifications:

Licensed to practice as a social worker by the Texas State Board of Social Work Examiners.

Must successfully complete state and federal training and become qualified to conduct surveys independently in the federal intermediate care facility program within the first 12 months of employment.

Initial Screening Criteria:

Experience performing quality assurance monitoring, program review, and/or certification surveys and/or investigations.

Direct experience with individuals with intellectual or developmental disabilities.

Prefer one year of Qualified Intellectual Disability Professional (casework) experience in an intermediate care facility or social work experience in a long-term care setting working with persons with intellectual disabilities.

Additional Information:

Flexibility in work hours is required for this position. The job requires 80% travel, with most travel during the day. However, some overnight, weekend, and statewide travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities. Must have reliable transportation.

Note: This position is able to work a compressed workweek with options Monday-Thursday, Tuesday-Friday, and Friday-Monday, 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Tyler

Salary : $73,868

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What are the responsibilities and job description for the ICF/IID Social Services Surveyor position at Texas Health and Human Services Commission?

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