What are the responsibilities and job description for the Appointments Specialist position at Texas Health and Human Services?
Date: Aug 4, 2025
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Appointments Specialist
Job Title: Program Specialist VI
Agency: Health & Human Services Comm
Department: POLICY & RULES OFFICE /SEPA
Posting Number: 7793
Closing Date: 08/18/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $5,166.67
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS
Brief Job Description
Under the direction of the Advisory Committee Coordination Office (ACCO) Director, the Appointments Specialist is responsible for providing direct support to the ACCO Director and Appointments Manager around the coordinating the planning, execution, and monitoring of projects associated with appointment activities.
If you are a detail oriented, proactive, process driven individual with customer service experience, who thrives in a high-volume, fast-moving environment, this job opportunity is for you.
The Position
Communicates with program, legal, web services and Office of Policy and Rules staff to help manage the appointments process for appointments made by the Health and Human Services Commission (HHSC) Executive Commissioner (EC).
Provides technical guidance to HHS staff to ensure the System policy for appointments is followed.
Reviews, proofreads and verifies the accuracy of appointment solicitation marketing materials and recommendation packets and work with internal customers to address discrepancies in a timely fashion.
The Appointments Specialist may serve as back up to the HHSC Executive Council (Council) liaison to coordinate and assist with meeting facilitation as needed, utilizing core facilitation competencies. Works under moderate supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
EJF 1: Serves as a point of contact for advisory committee member appointments made by the HHS Executive Commissioner. Performs a range of administrative services and highly detailed technical assistance related to the ACCO and the system appointments process. Performs administrative duties of appointments process for advisory committees (AC) including assistance to program staff in tracking member terms, preparing solicitation documents for AC vacancies, posting of solicitations on website and distribution using GovDelivery, initial review and database entry of applications received, conducting reference checks, shepherding application packets through the process, and preparation of materials for review by Executive Review Team (ERT) before presentation to Executive Commissioner for final appointment. Develops and manages timelines for appointment projects. Participates in Executive Review Teams meetings as requested. Conducts reference checks for recommended appointees. Maintains accurate documents and data regarding ACs’ membership. Responsible for providing training and technical assistance to system staff involved in the appointment process. Identifies potential project risks and difficulties and establishes strategies to mitigate or avoid them. Communicates and explains project concerns to Appointments Manager and ACCO Director and reports on project status as needed. Anticipates problems and strategies to mitigate them with projects and escalates issues to Director in a timely manner.(80%)
EJF 2: Assists HHSC Executive Council Liaison with planning, preparation, and facilitation of Council meetings. Ensures the public facing and internal ACCO webpages, SharePoint and advisory committee webpages are accurate and up to date. (10%)
EJF 3: Other duties as assigned including using appropriate software for each project including Word, Excel, Salesforce, SharePoint, and HHSC’s Legislative Tracking System to monitor and report on ACCO appointment activities. (10%)]
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
N/A
Initial Screening Criteria
N/A
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Appointments Specialist
Job Title: Program Specialist VI
Agency: Health & Human Services Comm
Department: POLICY & RULES OFFICE /SEPA
Posting Number: 7793
Closing Date: 08/18/2025
Posting Audience: Internal and External
Occupational Category: Business and Financial Operations
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $5,166.67
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS
Brief Job Description
Under the direction of the Advisory Committee Coordination Office (ACCO) Director, the Appointments Specialist is responsible for providing direct support to the ACCO Director and Appointments Manager around the coordinating the planning, execution, and monitoring of projects associated with appointment activities.
If you are a detail oriented, proactive, process driven individual with customer service experience, who thrives in a high-volume, fast-moving environment, this job opportunity is for you.
The Position
Communicates with program, legal, web services and Office of Policy and Rules staff to help manage the appointments process for appointments made by the Health and Human Services Commission (HHSC) Executive Commissioner (EC).
Provides technical guidance to HHS staff to ensure the System policy for appointments is followed.
Reviews, proofreads and verifies the accuracy of appointment solicitation marketing materials and recommendation packets and work with internal customers to address discrepancies in a timely fashion.
The Appointments Specialist may serve as back up to the HHSC Executive Council (Council) liaison to coordinate and assist with meeting facilitation as needed, utilizing core facilitation competencies. Works under moderate supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
EJF 1: Serves as a point of contact for advisory committee member appointments made by the HHS Executive Commissioner. Performs a range of administrative services and highly detailed technical assistance related to the ACCO and the system appointments process. Performs administrative duties of appointments process for advisory committees (AC) including assistance to program staff in tracking member terms, preparing solicitation documents for AC vacancies, posting of solicitations on website and distribution using GovDelivery, initial review and database entry of applications received, conducting reference checks, shepherding application packets through the process, and preparation of materials for review by Executive Review Team (ERT) before presentation to Executive Commissioner for final appointment. Develops and manages timelines for appointment projects. Participates in Executive Review Teams meetings as requested. Conducts reference checks for recommended appointees. Maintains accurate documents and data regarding ACs’ membership. Responsible for providing training and technical assistance to system staff involved in the appointment process. Identifies potential project risks and difficulties and establishes strategies to mitigate or avoid them. Communicates and explains project concerns to Appointments Manager and ACCO Director and reports on project status as needed. Anticipates problems and strategies to mitigate them with projects and escalates issues to Director in a timely manner.(80%)
EJF 2: Assists HHSC Executive Council Liaison with planning, preparation, and facilitation of Council meetings. Ensures the public facing and internal ACCO webpages, SharePoint and advisory committee webpages are accurate and up to date. (10%)
EJF 3: Other duties as assigned including using appropriate software for each project including Word, Excel, Salesforce, SharePoint, and HHSC’s Legislative Tracking System to monitor and report on ACCO appointment activities. (10%)]
Knowledge Of
Knowledge, Skills and Abilities (KSAs):
- The Texas Open Meetings Act.
- Using desktop and laptop computers and related equipment, including mobile phones.
- Building, establishing, and maintaining effective working relationships and coalitions and communicating effectively in person, by phone, and by email.
- Drafting and adhering to project timelines.
- Development, writing, editing and reviewing documents.
- Problem solving and detecting potential issues and working to avoid delays and issues with all projects, paying special attention to large or controversial projects.
- Using Microsoft Office Suite, Excel, PowerPoint, Teams, Salesforce, Adobe suite, and shared drives.
- Gather, assemble, correlate, and analyze facts.
- Interpret and explain rules, regulations, policies, and procedures concerning HHSC advisory committees, and make recommendations for process improvements.
- Obtain support and commitment from project team members, including monitoring team assignments and seeking required approvals of documents.
- Communicate professionally and effectively both orally and in writing.
- Respond to customer inquiries and monitor and report on project status.
- Resolve customer issues with a focus on customer satisfaction.
- Utilize Teams software needed for virtual and in-person advisory committee meetings.
- Use Salesforce software to process applications and track AC members.
N/A
Initial Screening Criteria
- Experience in writing, editing, proofreading, and adherence to style guides.
- Experience with managing a large volume of digital and written communications.
- Experience tracking multiple simultaneous process deadlines.
- Preferred: Experience using Teams.
- Preferred: Experience demonstrating familiarity with the organizational structure and functions of the HHS System.
- Preferred: Graduation from an accredited four-year college. Relevant professional experience may be substituted for education on a one-to-one year basis.
N/A
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin
Salary : $5,099 - $5,167
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