What are the responsibilities and job description for the Legislative Office Consultant I position at Texas Legislative Council?
Legislative Office Consultant I
POSTING NUMBER 23014
DATE POSTED July 5, 2023 APPLICATION DEADLINE August 18, 2023
DEPARTMENT Information Systems Division/Computer Support Center Section
SALARY $4,250 per month or commensurate with experience. Generous benefit package is
also available.
DESCRIPTION Supports legislative software. Assesses client business processes, recommends
computer solutions, and provides technical support to client groups. Analyzes the
legislative work flow, with an emphasis on the automated process and ensuring
proper integration between multiple legislative applications. Assists applications
project teams in developing and testing software applications, including creating
detailed test scripts and user acceptance criteria. Writes end-user documentation
for legislative software. Organizes and conducts customized training for members
of legislative client groups. Supports legislative software for assigned client
groups. Works independently with supervision from team leader and/or project
leader.
RESPONSIBILITIES Primary responsibilities for this position include:
- Providing one-on-one training and support.
- Supporting client group inquiries.
- Troubleshooting computer problems (software, PC, printer, mobile, and
- Processing calls and e-mail requests originated by the ITSC (Help Desk).
- Coordinating the computer setup of new client employees with
- Participating in the deployment of new software products and hardware,
visits.
- Providing assigned offices with file retention assistance and user ID
- Providing committee and chamber computer support throughout a
- Assessing business process and matching to the technical tools available.
- Maintaining effective communication with team leader and assigned IS
and completed.
- Participating in the development of and enhancements for legislative
- Participating in beta testing and quality control for new applications and
- Producing written documentation and/or serving as a technical or business
- Working on special project teams as assigned by team leader and/or CSC
- Maintaining computer software skills through group participation, self-
classes.
- Participating in routine office visits in assigned offices.
- Performing other duties as assigned.
QUALIFICATIONS Minimum qualifications for this position include:
Experience and Education
- Bachelor's degree in business administration, communication, computer
- Experience working with computers.
- Experience working with clients with varying computer skill levels.
- An understanding of the legislative business process is strongly preferred.
- Experience and education may be substituted for one another.
Knowledge, Skills, and Abilities
- Knowledge of the legislative business process.
- Knowledge of computers and computer terminology.
- Knowledge of political protocol and sensitivity.
- Strong skill in oral and written communication.
- Strong organizational skills.
- Skill in spelling, punctuation, and grammar.
- Skill in customer service and support.
- Skill in diagnosing and solving computer problems.
- Ability to learn a broad range of personal computer applications.
- Ability to work well under pressure and meet deadlines.
- Ability to handle multiple tasks.
- Ability to easily explain technical concepts and procedures.
- Ability to work overtime (includes late night and weekend work
- Ability to maintain confidentiality of material and information.
- Ability to maintain regular attendance and punctuality.
- Ability to work well with others as a contributing member of a team
TO APPLY To be considered, an applicant must submit a completed State of Texas
Application for Employment (available on the council’s website:
https://tlc.texas.gov/employment).
Submit requested documentation by:
Email
TLCCareers@tlc.texas.gov (preferred method)
Fax
(512) 936-1064
Mail
Human Resources Office
Texas Legislative Council
P.O. Box 12128, Capitol Station
Austin, Texas 78711-2128
As a condition of employment, legal proof of authorization to work in the U.S.
must be provided.
Requests for accommodation and/or services in the application process should
be made to the above-cited contact.
