What are the responsibilities and job description for the LOTTERY - Accounting and Tax Enforcement Coordinator (Program Specialist VII) position at Texas Lottery Commission?
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You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
About The Texas Lottery Commission
Our Mission Statement: The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products. The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.
Texas Lottery Commission is a great place to work!
Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We provide free parking for all our employees.
We offer competitive compensation, including merit increases for outstanding performance; longevity payments after two years; generous paid leave; health insurance; dental and vision insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.
Job Summary
Performs highly advanced (senior-level) consultative services and technical assistance work. Work involves assisting with planning and directing the operation of the Retailer Services department in the Lottery Operations Division; establishing section goals and objectives; developing schedules, priorities, and standards for achieving section goals; and coordinating and evaluating department activities. Plans, assigns, and coordinates the work of Retailer Services staff. Assists the Retailer Services Manager and Assistant Manager in developing procedures, policies, rules, and regulations. Assists in developing and evaluating section budget requests. Coordinates activities with other sections of the Lottery Operations Division and with other divisions of the Lottery Commission, state agencies, contracted vendors, and service providers. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. This position reports to the Assistant Retailer Services Manager.
Qualifications: Graduation from an accredited four-year college or university is required. (Relevant customer service experience, in excess of the required six years, may be substituted for college on a year-for-year basis.)
Six years customer service experience dealing with the public is required.
Six Years Of Coordinator/team Leader Experience Is Preferred.
Six years bookkeeping, accounting, and/or account collections experience is preferred.
Experience In The Lottery Or Gaming Industry Is Preferred.
Experience with personal computers to include experience with Microsoft Word and Excel is preferred.
Willingness to work irregular hours including weekends, holidays, and nights as required.
Willingness to travel up to 5% for job-related purposes as required.
Knowledge, Skills, And Abilities
Knowledge of local, state, and federal laws relating to the program area.
Knowledge of public administration and management techniques.
Knowledge of statistical analysis processes.
Knowledge of program planning and implementation.
Knowledge of the Texas Lottery Act, Rules and Policies.
Strong composition and report writing skills.
Ability to gather, assemble, correlate, and analyze facts, present conclusions, and make recommendations clearly in written and verbal format.
Ability to prepare concise reports.
Ability to develop and evaluate policies and procedures.
Ability to plan and coordinate the work of Retailer Services personnel.
Ability to analyze and solve work related roblems.
Ability to develop, interpret, and apply Texas Lottery Commission and Retailer Services policies, procedures, and regulations.
Ability to work and communicate effectively with individuals of diverse groups.
Ability to establish and maintain effective working relationships with other employees, Lottery vendors, Lottery retailers, non-Lottery personnel, and the general public.
Ability to work well in stressful situations under strict deadlines.
Ability to train others.
Will be required to complete division or commission training to enhance job-related skills.
Physical And Mental Requirements
Must be able to sit or stand for extended periods of time, work under deadlines, and operate standard office equipment and computer software.
Essential Job Functions
Assists with planning and directing the daily operation of the Retailer Services department; assists the Retailer Services Assistant Manager and Manager to establish section goals and objectives; and develops and/or approves schedules, priorities, and standards for achieving goals.
Coordinates and monitors all activities of the Accounting and Tax Enforcement Section; coordinates job assignments of staff at the direction of the Retailer Services Assistant Manager and Manager; provides input on performance evaluations; and assists the Retailer Services Assistant Manager and Manager with personnel recruitment and training.
Assists the Retailer Services Assistant Manager and Manager to prepare the departments performance measures.
Provides high-level guidance to Retailer Services staff pertaining to retailer licensing and account inquires, billing activity, collection/enforcement action, and general account transactions.
Enforces audit and control measures for the Retailer Services validation room and for manual adjustments to retailer accounts.
Reviews and approves bank error and sweep confirmation letters from a retailers bank.
Initiates, develops, and implements policies and procedures relating to the monitoring of the EFT sweep process, reconciliation of retailer accounts, collection and enforcement activities relating to past due accounts, processing of lottery sales agent applications, retailer database maintenance, and general retailer support at the direction of the Retailer Services Manager and Assistant Manager; and assists the Assistant Manager in conducting reviews to ensure compliance with all policies and procedures.
Coordinates with other state agencies on debts owed to the State by lottery applicants and licensed retailers, and the collection of delinquent accounts.
Coordinates with the Enforcement Division on various issues regarding lottery rules and regulations relating to stolen ticket issues, retailer fraud cases, and retailer financial responsibilities resulting from ticket sales in licensed retail locations.
Initiates, develops, and monitors letters used in application processing, retailer maintenance, administrative hearings, and any other correspondence generated by the Retailer Services section.
Coordinates with the Legal Division to ensure proper handling of all retailers in bankruptcy status and all cases involved in the administrative hearing process.
Establishes favorable relationships with lottery retailers and assists them with their efforts to comply with lottery rules and regulations and provides general support to maximize revenue for the State of Texas through the sale of lottery tickets.
Compiles and prepares clear, concise reports relating to the customer service phone bank, account reconciliations, collecti
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
About The Texas Lottery Commission
Our Mission Statement: The Texas Lottery is committed to generating revenue for the State of Texas through the responsible management and sale of entertaining lottery products. The Texas Lottery will incorporate the highest standard of security, integrity, and responsible gaming principles, set and achieve challenging goals, provide quality customer service and utilize a team approach.
Texas Lottery Commission is a great place to work!
Our headquarters is located on the new Texas Capital Mall in the George H.W. Bush Building directly across from the Bob Bullock Museum and across from the University of Texas. We have multiple field offices across the state. We provide free parking for all our employees.
We offer competitive compensation, including merit increases for outstanding performance; longevity payments after two years; generous paid leave; health insurance; dental and vision insurance; numerous state and federal holidays; tuition assistance; state employee discounts; 401(k) and 457 and a cash balance pension for employees entering state service after September 1, 2022.
Job Summary
Performs highly advanced (senior-level) consultative services and technical assistance work. Work involves assisting with planning and directing the operation of the Retailer Services department in the Lottery Operations Division; establishing section goals and objectives; developing schedules, priorities, and standards for achieving section goals; and coordinating and evaluating department activities. Plans, assigns, and coordinates the work of Retailer Services staff. Assists the Retailer Services Manager and Assistant Manager in developing procedures, policies, rules, and regulations. Assists in developing and evaluating section budget requests. Coordinates activities with other sections of the Lottery Operations Division and with other divisions of the Lottery Commission, state agencies, contracted vendors, and service providers. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. This position reports to the Assistant Retailer Services Manager.
Qualifications: Graduation from an accredited four-year college or university is required. (Relevant customer service experience, in excess of the required six years, may be substituted for college on a year-for-year basis.)
Six years customer service experience dealing with the public is required.
Six Years Of Coordinator/team Leader Experience Is Preferred.
Six years bookkeeping, accounting, and/or account collections experience is preferred.
Experience In The Lottery Or Gaming Industry Is Preferred.
Experience with personal computers to include experience with Microsoft Word and Excel is preferred.
Willingness to work irregular hours including weekends, holidays, and nights as required.
Willingness to travel up to 5% for job-related purposes as required.
Knowledge, Skills, And Abilities
Knowledge of local, state, and federal laws relating to the program area.
Knowledge of public administration and management techniques.
Knowledge of statistical analysis processes.
Knowledge of program planning and implementation.
Knowledge of the Texas Lottery Act, Rules and Policies.
Strong composition and report writing skills.
Ability to gather, assemble, correlate, and analyze facts, present conclusions, and make recommendations clearly in written and verbal format.
Ability to prepare concise reports.
Ability to develop and evaluate policies and procedures.
Ability to plan and coordinate the work of Retailer Services personnel.
Ability to analyze and solve work related roblems.
Ability to develop, interpret, and apply Texas Lottery Commission and Retailer Services policies, procedures, and regulations.
Ability to work and communicate effectively with individuals of diverse groups.
Ability to establish and maintain effective working relationships with other employees, Lottery vendors, Lottery retailers, non-Lottery personnel, and the general public.
Ability to work well in stressful situations under strict deadlines.
Ability to train others.
Will be required to complete division or commission training to enhance job-related skills.
Physical And Mental Requirements
Must be able to sit or stand for extended periods of time, work under deadlines, and operate standard office equipment and computer software.
Essential Job Functions
Assists with planning and directing the daily operation of the Retailer Services department; assists the Retailer Services Assistant Manager and Manager to establish section goals and objectives; and develops and/or approves schedules, priorities, and standards for achieving goals.
Coordinates and monitors all activities of the Accounting and Tax Enforcement Section; coordinates job assignments of staff at the direction of the Retailer Services Assistant Manager and Manager; provides input on performance evaluations; and assists the Retailer Services Assistant Manager and Manager with personnel recruitment and training.
Assists the Retailer Services Assistant Manager and Manager to prepare the departments performance measures.
Provides high-level guidance to Retailer Services staff pertaining to retailer licensing and account inquires, billing activity, collection/enforcement action, and general account transactions.
Enforces audit and control measures for the Retailer Services validation room and for manual adjustments to retailer accounts.
Reviews and approves bank error and sweep confirmation letters from a retailers bank.
Initiates, develops, and implements policies and procedures relating to the monitoring of the EFT sweep process, reconciliation of retailer accounts, collection and enforcement activities relating to past due accounts, processing of lottery sales agent applications, retailer database maintenance, and general retailer support at the direction of the Retailer Services Manager and Assistant Manager; and assists the Assistant Manager in conducting reviews to ensure compliance with all policies and procedures.
Coordinates with other state agencies on debts owed to the State by lottery applicants and licensed retailers, and the collection of delinquent accounts.
Coordinates with the Enforcement Division on various issues regarding lottery rules and regulations relating to stolen ticket issues, retailer fraud cases, and retailer financial responsibilities resulting from ticket sales in licensed retail locations.
Initiates, develops, and monitors letters used in application processing, retailer maintenance, administrative hearings, and any other correspondence generated by the Retailer Services section.
Coordinates with the Legal Division to ensure proper handling of all retailers in bankruptcy status and all cases involved in the administrative hearing process.
Establishes favorable relationships with lottery retailers and assists them with their efforts to comply with lottery rules and regulations and provides general support to maximize revenue for the State of Texas through the sale of lottery tickets.
Compiles and prepares clear, concise reports relating to the customer service phone bank, account reconciliations, collecti
LOTTERY - Validations Specialist I (Program Specialist III)
Texas Lottery Commission -
Austin, TX
