What are the responsibilities and job description for the IT Support Specialist II position at Texas Tech University System?
The IT Support Specialist II’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc.
- Oversee all technical support calls.
- Assist with all future technical projects, hardware and software upgrades for the department.
- Oversee inventory and tracking for department.
- Assist with all Security, OS, and driver patches and updates for department.
- Manage and deploy the departmental OS Image during yearly departmental hardware refreshes.
- Monitor and participate in relevant listservs, training opportunities, user groups, publications and professional groups to maintain a strong knowledge of developments in the fields of technology support and security.
- Must obtain all certifications as needed.
- Live and promote the values of TTUS: *People First *Integrity *Community *Respect *Exemplary Service.
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