What are the responsibilities and job description for the Mailroom Copy Center Manager position at Texas Wesleyan University?
The Mailroom Copy Center manager is responsible for the daily operations of the mail/copy center. Those responsibilities include recommendations for hire, training and supervising full time copy center employees and student workers. This is a “hands-on” role where Manager will coach/train/mentor staff and also work as a team member to meet the needs of the University Community.
Essential Duties and Responsibilities
- Hires, trains, coaches, oversees daily duties of Mailroom/Copy Center employees.
- Oversees the daily operation of University mail/package distribution for students, faculty and staff.
- Maintains and compiles records for monthly departmental billings.
- Maintains records to confirm completion of mail-outs, registered mail and forms inventory for Smart Mailer.
- Maintains postage equipment necessary to accomplish mailroom tasks.
- Coordinates with faculty, staff and students to meet deadlines and to insure confidentiality of all sensitive materials such as exams and financial data.
- Oversees operation of copy center.
- Maintains supply inventory.
- Recommends improvements to advance service to students, faculty and staff.
Education, Certifications and/or Licenses
- High school diploma or GED required.
- Some college preferred.
Experience
- 3 -5 years experience in a mailroom/copy center environment.
- Supervisory experience of at least 1 – 2 staff required.
Knowledge, Skills & Abilities
- Knowledge of the requirements of a multi department mailroom and copy center.
- Knowledge of current mailroom and production copy center technology.
- Ability to learn features and functionalities of new technology and to train others in their uses.
- Knowledge of current postal regulations.
- Ability to work effectively with a wide ranges of constituencies in a diverse community.
- Ability to supervise, train and coach employees.
- Knowledge of Microsoft Office Suite including but not limited to, Excel, Word and Outlook.
- Strong organizational, recordkeeping and time management skills, with ability to handle multiple tasks while meeting deadlines.
- Good oral and written communication skills.
- Ability to read and comprehend instructions, correspondence, manuals, and memos.
- Ability to prepare correspondence with demonstrated proficiency in grammar, punctuation, spelling and word usage.
- Should possess excellent oral communication skills and have the ability to express one’s self politely and effectively.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals and safety rules.
- Ability to create routine reports using Excel, and correspondence using Microsoft Word.
- Ability to speak effectively before groups of students or University employees.
- Proven interpersonal skills to provide support in an office with tact and diplomacy.
- Great attention to detail with an eye toward accuracy.
- Ability to adhere to University & departmental policies and procedures.
- Ability to be discrete in handling confidential matters, while complying with FERPA regulations.
- Ability to demonstrate and provide quality customer service.
- Ability to complete all physical tasks as required for daily duties.
- Ability to work and handle mechanical parts.
Posting Number
2016AS703P
Posting Open Date
12/15/2021
Open Until Filled
Yes
Posting Close Date
Special Instructions to Applicants
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What is the highest level of education attained?
- GED
- High School Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- PHD
- * How many years of experience do you have in this type of position?
- 0-1
- 1-3
- 3-5
- 5-7
- 7
- * Please describe any previous experience you have working in a customer service enviornment
(Open Ended Question)
- * How many staff/interns/students have you supervised in past positions you have held?
(Open Ended Question)
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
- Current Employee Application (for internal applicants)
- Transcripts
- Letter of Recommendation
1201 Wesleyan Street Fort Worth, TX 76105 | 817-531-4444
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