What are the responsibilities and job description for the Ticket Operations/Service Coordinator position at TFL?
Full-Time. Must be available to work a flexible schedule with a weekend rotation, holidays and varying hours.
About TFL (Tickets For Less)
At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.
As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.
With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate over 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Alabama and Omaha, Nebraska.
Reports To: Senior Vice President of Operations/Sr. Manager of Operations/Customer Service
Job Summary:
The Ticket Operations/Service Coordinator is an important member of #teamTFL, responsible for ensuring an exceptional customer experience and operational excellence. This position involves managing ticket orders, optimizing inventory processes and assisting customers while contributing to company goals in a dynamic, fast-paced environment. The ideal candidate is detail-oriented, self-motivated and passionate about sports and live entertainment.
Responsibilities:
- Provide best-in-class service to retail and marketplace customers, assisting with ticket access and resolving inquiries through various communication channels
- Generate revenue by managing customer sales via email, telephone and in-person interactions
- Collaborate with marketplace representatives (e.g., StubHub, Vivid Seats, SeatGeek) to resolve ticket order issues and ensure seamless transactions
- Monitor and respond to critical emails to ensure orders are processed accurately and on time
- Utilize internal and external technology platforms to process and fulfill orders, sync accounts and manage ticket inventory
- Input and manage ticket inventory in the Point-of-Sale system and process from-public ticket purchases, including sales submissions and offers
- Communicate active promotions, discounts and offers to customers to drive sales and enhance customer satisfaction
- Actively contribute ideas and suggest process improvements to management and peers
- Ensure day-to-day business processes and functions run smoothly, meeting department and company objectives
Qualifications:
- Bachelor’s degree in Sports Management or a related field preferred
- Previous experience or internships in ticketing, sports or live entertainment strongly preferred
- Retail, travel, event or sports industry experience considered a plus
- Excellent verbal and written communication skills
- Strong organizational skills, attention to detail and the ability to multi-task effectively
- Self-motivated and capable of working independently or as part of a team
- Thrives under pressure in a fast-paced, dynamic environment
- Passion for sports and/or live entertainment
Compensation and Benefits:
- Competitive salary
- Discretionary performance bonuses
- 401(k) with company match
- Unlimited vacation
- Medical/Dental/Vision insurance
- Long-term and short-term disability
- Life insurance
- Paid parental leave
Company Perks:
- $1,000 employee ticket credit
- Employee referral program
- Casual dress code
- Company outings to local live events, including Suite tickets to Kansas City’s premier events
- Company kitchen serving complimentary breakfast, lunch, snacks and drinks
Please note: We are not seeking assistance from third-party agencies or recruiters at this time. Direct applicants only, thank you!
