Seasonal Reservationist

The Academy of Magical Arts (home of the world-famous Magic Castle) is the most unique private clubhouse in the world. Our organization promotes the art of magic, encourages fellowship and maintains the highest ethical standards. We provide a friendly, inspiring environment where members and their guests can enjoy the art and each other's company, not to mention amazing food and libations. Our goals are to advance the art and promote a positive image of magic and magicians worldwide.

This is a remote position for Southern California-based candidates. There will be monthly meetings in the Castle (Hollywood) from time to time. Computers, headsets and additional equipment provided, as well as a monthly internet/phone stipend.

This is a seasonal position tied to our peak operating period. While there may be opportunities for continued employment, this role is expected to conclude at the end of the busy season unless extended based on business needs.

We are looking for world-class reservation agents to provide exceptional customer service to our members and guests. The reservationist is the first point of contact for all incoming calls and is responsible for providing customer support using proper phone etiquette. This position requires excellent communication skills, vibrant personality, professionalism, customer focus, and multi-tasking abilities at all times while assisting members and visitors via phone and email inquiries. In addition, you must become familiar with the clubs policies and ongoing special events to further inform patrons when visiting the Club. Ideal candidate must possess the ability to handle a high call volume and stress management, while ensuring 100% guest satisfaction.

Essential Responsibilities:

Answer, screen and direct all incoming calls.

Book dining reservations for guests, members, and potential members in a timely, thorough, and accurate manner.

Inform patrons on clubs policies and expectations while visiting the club.

Review and forward telephonic messages to the corresponding department.

Respond within an hour to email queries.

Update members address and contact information in database with 100% accuracy.

Assist with other inquires as needed including website navigation.

Attend Staff meetings when requested.

Perform other tasks or projects as requested, including collaboration with other departments

Other duties as requested.

Competencies

Flexibility

English language proficiency.

Collaboration Skills.

Customer/Client Focus.

Technical and computer skills

Ethical Conduct.

High Stress Tolerance.

Conflict Management.

Qualifications -Required Education and Certifications

High School or GED equivalent

Experience and Skills

Prior experience as a receptionist/Call Center or similar office or hospitality environment.

Knowledge of Seven Rooms reservation system or similar software a must

Strong office and computer skills, including phone, internet, email, various Windows software including Word, Excel, Outlook and etc.

Minimum of 50WPM

Excellent communication (oral and written), interpersonal and customer service skills.

Professional, cordial, and polite demeanor at all times

Excellent time management and reliability

Strong detail oriented and ability to effectively manage multiple tasks with various deadlines.

Self-motivated and ability to prioritize and work independently with minimum to no supervision

Employee Perks

Generous dining/entertainment and giftshop discounts at the Magic Castle.

Working Advantage membership - discounts to local attractions

Work Environment

This is a remote position and candidates must have access to a quiet, home-based (not internet cafe) office or location.

Job Offers are conditioned to (a) satisfactory completion of and outcomes of a criminal background screening; (b) verification of identity and legal authorization to work in the United States.

Job Type: Part-Time

Salary: $20.75- $22.75 per hour

This is a seasonal position tied to our peak operating period. While there may be opportunities for continued employment, this role is expected to conclude at the end of the busy season unless extended based on business needs.

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift