What are the responsibilities and job description for the IT Desktop Support Service Technician position at The AME Group?
Description
Looking for an opportunity to advance your career as a Desktop Technician in a dynamic and growing field? Our company is seeking a skilled and passionate Field Desktop Technician to join our team.
Responsibilities:
- Installation and support of end user computer equipment such as pcs, laptops, monitors, printers, mobile devices, and other peripherals
- Provide field technical support for our Lexington clients.
- Provide technical support for desktop hardware and software issues for end users.
- Manage and monitor client workstations and servers.
- Document all technical support activities in ticketing systems
- Maintain accurate inventory records of all client equipment.
Requirements
- 2 years of experience in a desktop support role
- Proficiency in Microsoft Windows and Office applications
- Knowledge of Windows Server and Active Directory.
- Azure experience a plus.
- Audio/Visual Troubleshooting experience appreciated.
- Experience with remote access tools and remote support
- Strong communication skills and the ability to work with clients in a professional manner
- Ability to work independently and as part of a team
- Associates degree or CompTIA A certification.
- Valid driver’s license and reliable transportation is necessary.
Why work with us:
- 100% Employee-Owned Company
- Opportunity to work in a dynamic and growing city with a great quality of life
- Competitive salary and benefits package
- Opportunity for growth and advancement
- Positive and supportive work environment
- Chance to work with a dedicated and passionate team
- PTO & Sick Time
- 401(K)
If you are dedicated to providing exceptional customer service and have a strong technical background, we want to hear from you! Apply today to join our team!
This is a full-time position with an excellent benefits package. 8 AM to 5 PM.
Pay range depends on experience. Standard background checks will be completed on candidates.
Salary : $40,000 - $50,000