What are the responsibilities and job description for the IT Desktop Support Service Technician position at The AME Group?
Description
Looking for an opportunity to advance your career as a Desktop Technician in a dynamic and growing city? Our company is seeking a skilled and passionate Desktop Technician to join our team. As a key member of our team, you will be responsible for providing technical support for desktop hardware and software issues for our clients. This position reports to our Nashville, TN office Monday through Friday 8AM-5PM, with additional travel to clients.
Responsibilities:
• Install, configure, and troubleshoot desktop hardware, software, and peripherals for users
• Provide technical support for desktop hardware and software issues for users
• Manage and monitor client workstations and servers
• Provide support for an on-site client
• Document all technical support activities in ticketing systems
• Maintain accurate inventory records of all client equipment
Why work with us:
• 100% Employee-Owned Company
• Opportunity to work in a dynamic and growing city with a great quality of life
• Competitive salary and benefits package
• Opportunity for growth and advancement
• Positive and supportive work environment
• Chance to work with a dedicated and passionate team
• Vacation and PTO
• 401(K)
If you are passionate about providing exceptional customer service and have a strong technical background, we want to hear from you! Apply today to join our team!
This is a full-time position with an excellent benefits package. 8 AM to 5 PM.
Pay range depends on experience. Standard background checks will be completed on candidates.
Requirements
- 2 years of experience in a desktop support role
- Proficiency in Microsoft Windows and Office applications
- Knowledge of Windows Server and Active Directory.
- Azure experience a plus.
- Experience with remote access tools and remote support
- Strong communication skills and the ability to work with clients in a professional manner
- Ability to work independently and as part of a team
- Associates degree or CompTIA A certification.
- Valid driver’s license and reliable transportation is necessary.