Quality Assurance Coordinator

Summary: The Quality Assurance Coordinator audits and assesses programs’ performance and compliance to ensure the establishment and continuity of standards of operations that meet or exceed those established by The Arc Gloucester, in compliance with regulatory standards.
Here at The Arc Gloucester, we offer the unique opportunity to combine your professional experience with your passion to help individuals with intellectual or development disabilities
For 65 years The Arc Gloucester has provided innovative programs and services to individuals with intellectual and developmental disabilities. We have made a difference in the lives of many people and are very proud of that. But it's the individuals we service who bring our programs to life with their creativity, excitement, humor, talent, and so much more!
Benefits: The Arc Gloucester offers a comprehensive compensation package that includes healthcare benefits (group medical, dental and vision plans), pet insurance, employer contribution retirement plans, and time off benefits, including paid time for vacation, personal, sick, Holiday pay, jury duty & bereavement.
Excellent Benefits Package:

• Competitive pay
• Referral Bonuses
• Health Insurance (Medical, Dental, Vision)
• Pet Insurance
• Paid Time Off
• Holiday pay
• Retirement Plans (employer contribution)

Position: Full-time (40 hours), exempt. Typical hours are Monday-Friday 9am – 5pm. This position operates primarily in an office setting with travel to locations throughout Gloucester County. This position is supervised by the Managing Director of Compliance.

• *Essential Duties and Responsibilities:

• Strong focus on the review of program and individual financial ledgers, spendings, SNAP Card usage and inventory
• Conduct and attend regular meetings with program management to share financial findings on the program and individual level.
• Training new management on processes and regulations, ensuring compliance with agency financial policies and procedures
• Performs unannounced quality assurance checks of programs, citing staff shortages, health/safety and facility concerns, as well as speaking with staff about their knowledge of regulations, protocols, etc.
• Maintains an accurate paper and electronic filing system for audits conducted
• Communicates program performance and compliance through documented reporting to the respective Residential Manager, Director, and/or Administrator
• Will be required to travel to agency sites for auditory reviews and assessment
• Maintain confidentiality
• Comply with the DDD Program Manual, The Arc Gloucester Policies and Procedures Manual and applicable state, local and federal regulations, including any COVID-19 vaccination mandates & policies
• Must cooperate and participate in reviews, investigations, and inspections, including but not limited to DHS Licensing and DHS staff.
• Occasional management responsibilities, including assisting with trainings, planning, workflow, and problem solving
• Complete and maintain required training
• Additional responsibilities as required

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Qualifications: *

• High School Diploma, and must be 18 years of age or older
• 5 years experience with supporting individuals with intellectual and developmental disabilities is preferred

• Knowledgeable of DHS Licensing Standards for Community Residences
• Strong computer skills, particularly with Microsoft Word, Excel, and Outlook

• Strong analytical and problem-solving abilities, organizational skills, and attention to detail

• Excellent verbal and written communication skills
• Interest and ability for math and financial systems

• Must be able to communicate effectively and professionally with staff, leadership, families, State and Federal agencies, and most importantly the individuals served
• Must have a current, non-probationary driver’s license with 5 points or less, and deemed acceptable to drive by The Arc Gloucester’s liability insurance company
• Successfully pass initial and ongoing State/Federal Criminal Background checks, including but not limited to Fingerprinting, CARI checks, Central Registry checks, MVR and drug screens

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Physical Requirements: *
While performing the essential functions of this position, the following are required, with or without reasonable accommodation:

• Ability to sit, drive, stand and walk for extended periods of time
• Ability to operate a computers, phone and other relevant technology
• Talk, hear and communicate in person, over the phone and using other technologies
• Physical duties, including but not limited to carrying, driving, general lifting (at least 25 lbs,), bending, twisting, squatting, and climbing stairs
• Vaccinated against COVID-19

Job Type: Full-time