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Service & Support Coordinator

The Arc of East Central Iowa
Rapids, IA Full Time
POSTED ON 8/5/2025 CLOSED ON 9/4/2025

What are the responsibilities and job description for the Service & Support Coordinator position at The Arc of East Central Iowa?

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The Arc is the world’s largest nonprofit, community-based organization advocating for and serving people with intellectual and developmental disabilities (IDD). At The Arc of East Central Iowa, we’re driven by the mission to create a more inclusive world for everyone.

Fulfilling this vision requires passion and a diversity of skills and background. Want to be part of something big? Help us make a difference and join us in the fight for inclusion!

Working at The Arc

See what our colleagues have to say about working with our passionate team at The Arc of East Central Iowa.

What Is a Direct Service Provider (DSP)

  • Responsible for direct care and supervision to individuals with disabilities.
  • Responsible for maintaining communication and documentation with clients and service teams.
  • Emphasis on skill-building, socialization, personal care, self-advocacy, recreation, and community inclusion.

Full Time Administrative Opening

Service & Support Coordinator

  • Location: The Arc’s Downtown Location
  • Hours: Monday – Friday Daytime Hours
  • Job Summary: The Arc is seeking a Service and Support Coordinator to provide crucial oversight and coordination of services for children and adults with mental health needs.

In this vital role, you’ll conduct intakes, manage access to essential mental health services, and provide direct support to participants and their families. You’ll also collaborate with our dedicated team to leverage The Arc’s resources, ensuring outstanding service for those we serve. If you’re a strategic thinker who thrives on setting goals and driving team performance to achieve impactful results, we encourage you to apply!

An associate degree in human services or other related field preferred; or commensurate experience. Clear verbal and written communication are essential to this position. Proficiency in MS Office, Windows and internet navigation, and prior experience in human services are highly desired. Some travel may be required.

This is a full time benefit eligible position including health, dental, vision, 401k, PTO and more.

Apply Online

Full Time DSP Openings

Day Habilitation DSP

  • Location: The Arc’s Downtown Location
  • Hours: Monday – Friday Daytime Hours
  • Job Summary: Day Habilitation DSPs are responsible for direct care and supervision of individuals with disabilities. This includes providing oversight to participants to assist in the development of skills in the area of self-help, communication, personal care, self-advocacy, recreation, and other areas defined in the participant’s care plan. Finally, this position will serve as a role model for participants in a variety of community settings.

Must be at least 18 to apply. High school diploma required. Valid Driver’s License preferred. Experience working with persons with disabilities a plus. Candidates should have effective problem solving skills, leadership qualities and strong written/verbal communication skills and the ability to teach program participants daily living skills and competencies.

This is a full-time, benefit eligible position including health, dental, vision, 401k, PTO and more.

Apply Online

Part Time DSP Openings

Daycare DSP

  • Location: The Arc’s Downtown Location
  • Hours: Weekdays After School
  • Must be at least 16 years of age
  • A group setting providing daily recreational activities emphasizing social and interpersonal opportunities with a focus on community inclusion.
  • Job Summary: When school is not in session, daycare is! Enjoy engaging with a group of participants in recreational activities, such as games, crafts, field trips, and our outdoor playground.

Apply today and see why one of our staff says you will smile every day at work and always have something to celebrate whether it’s a big or small accomplishment.

Apply Online

Group Respite DSP

  • Location: The Arc’s Downtown Location
  • Hours: Evenings and Weekends
  • A group setting providing socialization and age-appropriate activities, with a focus on community inclusion.
  • Job Summary: Come one, come all, you’ll have a ball! Whether it’s Arc movie night, bowling, cooking class, or the Monster Truck Show, you will assist participants as they have fun with friends and make memories that last a lifetime.

If you are looking for flexible hours during evenings and/or weekends, and you are looking for a fun, rewarding opportunity in a great atmosphere, apply now!

Apply Online

Home and Community DSP

  • Location: Individual homes and in the community
  • Hours: All shifts available
  • Job Summary: Join our team today! Learn why one of our DSPs stated what she liked most about her job was… to improve individual’s lives, make a difference within your community, and have fun at your job all at the same time.

You will be assigned shifts with individuals to work one on one to develop skills including socialization, self-help, communication, personal care, recreation, and other areas defined in the individual’s training plan.

If you are looking for a rewarding opportunity to coordinate and deliver Arc services to participants in their home or in the community, apply today!

Apply Online

Job Coaching DSP

  • Location: Businesses in the community
  • Hours: All shifts available
  • One on one services that assist individuals in obtaining and maintaining community employment opportunities.
  • Job Summary: A part-time Job Coach helps to support individuals with barriers to employment. We are looking for a highly motivated individual who wants to play a key role in fulfilling our mission of making a difference in the lives of those with intellectual and related disabilities. The qualified candidate must possess strong communication and interpersonal skills. Must be able to represent The Arc of East Central Iowa in a professional manner at all times while developing and maintaining relationships with businesses in the community.

Desired candidate will have experience; working with individuals with intellectual and related disabilities, person centered planning, and can bring advocacy and teaching skills to support the individuals’ needs in community employment settings. Successfully mentoring individuals in the workplace, or customer service desired. Prior experience job coaching is a plus. This position is part-time. Hours vary to meet the needs of the individual’s work schedule.

Apply Online

Equal Opportunity Employer

The Arc of East Central Iowa is an equal opportunity. The Arc considers applicants for employment without regard to age, race, religion, color, sex, national origin, marital status, sexual orientation, or pregnancy, and to provide equal opportunities to disabled veterans, veterans of the Vietnam era, other veterans, and individuals with a disability, and any other characteristics protected by federal, state and local law. All employees of The Arc of East Central Iowa are considered “at will”.

Applications

  • Administrative Application for Employment
  • DSP Application for Employment
  • Internal Application

Open Positions

Service & Support Coordinator

Day Habilitation DSP

Daycare DSP

Group Respite DSP

Home & Community DSP

Job Coaching DSP
Customer Care Coordinator
C R Pharmacy Service Inc -
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