What are the responsibilities and job description for the Community Living Program Manager position at The Arc of Howard County?
Overview
A Community Living Program Manager (PM) oversees multiple homes for The Arc of Howard. Each home overseen will have a Direct Support Manager (DSM) who will work closely with the PM on all facets of the day-to-day operation of the homes. Some of those tasks include recruitment, staffing issues, conflict resolution, and logistics. The PM is part of a larger team that works as part of the support network for people who receive services from The Arc. The PM will be required to communicate with other stakeholders regarding the services including, but not limited to, the person’s family, medical personnel, and the Planning Support Specialist.
Job Summary
A Community Living Program Manager (PM) oversees multiple homes for The Arc of Howard. Each home overseen will have a Direct Support Manager (DSM) who will work closely with the PM on all facets of the day-to-day operation of the homes. Some of those tasks include recruitment, staffing issues, conflict resolution, and logistics. The PM is part of a larger team that works as part of the support network for people who receive services from The Arc. The PM will be required to communicate with other stakeholders regarding the services including, but not limited to, the person’s family, medical personnel, and the Planning Support Specialist.
Job Summary
- Supervision of DSMs.
- Annual performance evaluations for DSMs
- Attend and fully participate in weekly 1:1 meetings with DSM and monthly house meetings
- Along with the DSM, reviews and approves documentation in iCare Manager (ICM)
- Maintains records under policy and State and Federal regulations and ensures uploads of documentation including but not limited to doctor appointments, Person-Centered Plans, Behavior Plans, Nursing Plans of Care, Nursing Assessments, and MARs.
- Responsible for maintaining communications with internal and external partners regarding day-to-day operations
- Review and submit payroll in accordance with the required deadline
- Along with DSMs, monitors Paycom daily for timecard corrections, leave requests, and applicants
- Conduct assigned training in the homes
- Oversees operating monies (personal use funds, and supplies) to appropriate staff and reviews receipts to ensure that purchases are being charged to appropriate budgets.
- Assists the DSM with keeping an inventory of the house and the person’s belongings.
- Provides supervision on periodic weekend and evening hours in conjunction with the RPM team.
- Keeps the Assistant Director of the program up to date on any health and safety concerns
- Acts as liaison between Day, Residential, and other agencies providing services in the absence of the DSM.
- Maintains routine contact with the people we support, family members, or legal guardians.
- Gathers and compiles materials needed for agency-related reviews. This includes, but is not limited to Incident Reporting, Plans of Correction, audits, and the Program Service Plans.
- Keeps management and the person we support team informed of any situations/conditions, which may threaten the health and safety of the people we support.
- Maintains daily absences at each site for staff vacancies or leave of absence.
- Assist in training for the department.
- Has a full understanding of the hours associated with the house and people in the house and approves the DSM’s monthly staff schedule and submits to the Assistant Director.
- Reports/monitors incidents, injuries, worker’s compensation, terminations, etc. on the required forms promptly to the appropriate department (QA, HR, etc.)
- Conducts Quarterly site visits and informs the Operations Department if there are needs that should be addressed
- Reviews emergency drills and follows up on identified issues
- Alongside the DSM, plan and schedule activities for the person we support including booking vacations
- Interview and hire potential DSMs
- Coaching/mentoring DSMs in all facets of management; serves as a resource for DSMs
- Work closely with Directors and Administrators on interviews and tours to prospective persons served, their families, guardians, and coordinators of community services;
- In conjunction with DSM, review Care Plans and 45 Day across all services and address any issue noted
- Ensures staff have completed training
- Ensures staff working as coverage have completed the person-specific training
- Completes licensing applications for new sites. Attends all needed inspections related to housing. Ensures the site is ready for inspection
- Acts as support to DSM including but not limited to performing as a med tech and assisting with staffing crises.
- Other duties as assigned
- Education: A bachelor's degree in a related field such as Social Work, Psychology, Special Education, Rehabilitation Counseling, or a similar discipline is preferred.
- Experience:
- Previous experience in the field of developmental disabilities, preferably in a residential or group home setting.
- Experience in a supervisory or managerial role, showcasing leadership and organizational skills.
- Familiarity with regulations and standards relevant to residential programs for individuals with IDD.
- Knowledge:
- Understanding of Intellectual and Developmental Disabilities, including various conditions, challenges, and best practices for care.
- Knowledge of person-centered planning and individualized care approaches.
- Awareness of relevant laws, regulations, and guidelines related to disability services and residential programs.
- Skills:
- Strong communication skills to effectively interact with residents, their families, staff, and other stakeholders.
- Problem-solving and decision-making abilities to handle challenging situations that may arise in a residential setting.
- Organizational skills to manage schedules, staff shifts, appointments, and activities.
- Administrative skills for maintaining records, managing budgets, and overseeing day-to-day operations.
- Leadership and Supervision:
- Ability to lead and motivate a team of direct support professionals, ensuring they provide high-quality care.
- Experience in staff training, development, and performance management.
- Compassion and Patience:
- Compassion for individuals with IDD and a patient approach to providing care and support.
- Empathy and understanding of the unique needs and challenges faced by residents.
- Regulatory Compliance:
- Knowledge of licensing and accreditation requirements for residential programs serving individuals with IDD.
- Ability to ensure the facility's compliance with relevant regulations and standards.
- Advocacy and Collaboration:
- Ability to advocate for residents' rights, choices, and quality of life.
- Collaborative skills to work with families, medical professionals, therapists, and other service providers.
- Crisis Management:
- Capacity to handle crisis situations effectively and calmly, ensuring the safety and well-being of residents.
- Cultural Competence:
- Sensitivity to diverse cultural backgrounds and the ability to provide culturally appropriate care.