What are the responsibilities and job description for the Crisis Technician Supervisor position at The Arc Of The Ozarks?
Definition
The Crisis Technician Supervisor assists the Program Supervisor, or other management staff member in the management and supervision of individuals served in a residential facility with intellectual and developmental disabilities. This is an hourly, non-exempt position.
A Crisis Technician Supervisor provides support to individuals who have some form of Intellectual Disability/Developmental Disability as well as a Psychiatric/Behavioral Diagnosis, and/or Autism Spectrum Disorders or Autistic Tendencies. These individuals are prone to poor social and communication skills, exhibiting impulsive behaviors, poor decision making, and verbal/physical aggression. Behavioral Observation and Assessment and Crisis Intervention and Prevention Skills are used on a daily basis.
An employee in this class provides assistance and training to assigned individuals served in dressing, bathing, personal hygiene, house cleaning, laundry, and other activities of daily living. Additional responsibilities include assisting with the purchasing of groceries, training in food preparation, administering medications, and assisting in the management of personal funds.
In the absence of the Program Supervisor or other management staff, the Crisis Technician Supervisor functions as a supervisor for an assigned team in implementing and coordinating all developmental activities within the residential setting in the provision of active habilitation programming including, but not limited to, improving client self-help skills, economic self-sufficiency, socialization, leisure skills, mobility, communication, etc.
Work involves overall responsibility for the health and well-being of individuals served, insuring staff coverage, reporting and recording observations, circulating and implementing directives, and for maintaining necessary records and reports.
Supervision is received from Program Supervisor or other professional staff member; however, the employee is expected to exercise independent judgment and initiative within the limit of established policies and procedures.
Essential Job Functions
Domain Description
Mission and Core Values Serves as an ambassador of the mission, purpose, and Core Values of The Arc of the Ozarks
Personnel Management Provides oversight of all day-to-day operations of the assigned home
Provides training and guidance to Direct Support Staff to include, completing on-boarding training and supervised medication passes with new staff, and provides regular feedback to the Program Supervisor regarding Direct Support Staff job performance or staff policy violations
Collaborates with Program Supervisor to set up Monthly House meetings for the team with an Agenda that relays Monthly Communication items from Administration.
Communicates client schedule for appointments, events, meetings, family visits to staff on each shift
Assign Staff to clients, and assign identified med passer and 2nd med checker as applicable on schedule.
Ensures proper documentation of each person served is completed in accordance with The Arcs policy and procedures. May complete performance logs to notify staff of missing documentation and ensure corrections are completed by staff within required time frames.
Investigates and reports complaints of residents, parents, and/or guardians and employees; and takes appropriate action or refers problems to the Program Supervisor other responsible official for resolution
Program Oversight, Design and Development Delivers person-centered services in accordance with DMH-DD, the Arc, and CARF standards
Assist Program Supervisor in maintaining annual paperwork on Individuals per Arc and DMH guidelines
Participates as an active member of the Support team through attendance at meetings by providing input and information to assist in the formulation and implementation of the Individual Support Plan of the Individual served.
Assist Program Supervisor to identify outcomes with the individual served, identify implementation strategies, assist staff in implementing the outcomes.
Ensures that the Individual(s) food and house supply needs are met by working with the Individual and Direct support staff to grocery shop, create and implement menu plans, household chores, etc.
Responsible for monitoring any home issues or concerns that arise and report as applicable to Landlord and Program Supervisor. Assist Program Supervisor in completing work orders as necessary
Ensures that individual support plans are accurate upon review and that direct support staff are signing off on ISPs and understand the implementation of the plan.
Monitor and ensure that home is clean.
Assess and assure that individual personal property inventory is being completed and maintained per Arc guidelines.
Assist direct support staff and individuals in Personal Spending, cashing checks, and budgeting.
Responsible for scheduling routine medical appointments and labs, Nurse visits.
Completes and assures that medication checklists, shift change checklists and medication management is being completed weekly. Attend monthly nurse visits and address any issues or concerns.
Attend ER or Urgent Care visits and Dr. appointments as available and ensure that staff are trained on how to complete those visits including follow up communication with the team and nurse.
Ensures that staff are completing and recording monthly vital statistics on Individuals, and completing behavior and/or medical recommendation trackers as applicable.
Responsible for ensuring that Dr. appointment notes are entered into the data documentation system and that annual appointments and required documentation is up to date.
Quality Assurance and Compliance Assumes overall responsibility for implementing and maintaining Arc policies and procedures in the home.
Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures
Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards.
Ensures that Health and Safety Drills are completed for the home per Arc Policy and Procedure
Complete and gather end of month paperwork as required per policy.
Maintain and ensure emergency supplies and 1st aid kits are stocked and functional.
Assist Program Supervisor in completing any action plan follow up as requested.
Monitor and Check food supply for expiration dates.
Complete Weekly Quality Assurance checks on the home per Arc policy.
Check and monitor Medical Administration Record and Physician orders for transcription accuracy and relay medication changes to staff.
Ensure Medications are ordered in a timely manner.
Responsible for ensuring individual books are maintained and contain current documentation per Arc and DMH policy.
Assist Service Coordinator or other Quality Management personnel with on-site visits to the home and address any concerns as identified
Communicate necessary information to all subordinates in accordance with policy and procedures
Program Operations Complete monthly attendance on individuals and submit per agency guidelines.
Maintain individual spending receipts and ensure the Personal Spending Ledger and individual mileage is accurate and up to date per agency policy.
Monitor ISL budget and complete Attendance and Billing paperwork. Communicate changes with Room and Board to Program Supervisor and Accounting Assistant.
Serve in a professional and responsible capacity as a representative of The Arc when communicating with neighbors, landlord, EMS, police or fire, physicians, and the public.
Ability to exercise good judgment and discretion.
Ability to work with and respect persons with Intellectual and Developmental Disabilities with co-occurring mental health diagnoses and other disabilities.
Ability to work varied and flexible schedules and to accept and adapt to changes in
assignments, methods, policies, etc.
Proficiency in applied behavior analysis, autism, developmental disabilities, and related disciplines pertinent to the assessment, treatment, and support of individuals diagnosed with autism spectrum disorders and other disabilities, coupled with a capacity for continual learning in these areas.
Knowledge of and ability to learn the principles of leadership, supervision, and training of Direct Support Staff
Ability to review and evaluate the work of Direct Support Staff
Ability to plan, coordinate, and adapt a variety of habilitation program activities
to meet the specialized needs, abilities, and conditions of each program participant.
Ability to administer medications to individuals served in accordance with agency policies and procedures upon certification by the Missouri Department of Mental Health.
Ability to assign, direct, and review the work of subordinate staff involved in the implementation of habilitation programs.
Ability to evaluate the progress of residents and the quality of a variety of habilitation programs.
Ability to accurately report, record observations, and supervise these activities.
Ability to communicate effectively in oral and written form.
Must be a licensed and insured driver with a vehicle available for work with ability to obtain and maintain a class E drivers license if operating an Arc vehicle.
Ability to establish and maintain professional, effective working relationships with program participants, subordinates, guardians, and other stakeholders.
Ability to work as a direct contact staff with individuals served, and to demonstrate mentorship and guidance to Direct Support Staff.
Ability to organize and efficiently organize and run a household and to complete all listed duties in a timely manner.
Ability to stand, stoop, lift, push and pull up to 50 lbs.
Minimum Experience and Training Qualifications
Diploma from an accredited high school or equivalent required.
At least three months experience providing direct assistance in the care, treatment and habilitation to individuals with developmental disabilities is required.
Prior management experience recommended.
Traits and Characteristics Desired
The BTS will be a person who is passionate about working with individuals with disabilities. A person in this position should have outstanding and effective critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position.
The BTS should have the capacity to cultivate and maximize individual and team relationships. Strong interpersonal skills and the ability to build authentic relationships with clients, guardians, staff and all internal and external stakeholders is valued.
The BTS will possess a demonstrated capacity for empathy and compassion, conflict resolution, and confidence in their ability to delegate effectively. They should have the confidence to lead a team of staff which supports a positive performance culture.
Excellent oral and written communications skills are essential as the BTS will often represent The Arc of the Ozarks to various entities.
The BTS will be a collaborative problem solver with critical thinking skills, good judgement, and logical priority setting skills. They should be a good listener who is accessible and who possesses the ability to adapt and respond effectively to change.
The BTS will be a highly organized person who can work on multiple tasks with strong flexibility skills. Time and priority management are crucial to implement programs and processes and facilitate change when required.
Valuing diversity, the BTS will be able to develop strong rapport and work with diverse staff and client populations.
Desire for growth with an eagerness to learn and develop within the Arc of the Ozarks is valued.
A strong work ethic, a good sense of humor, a sense of compassion, and a sincere dedication to the mission and the people served by The Arc of the Ozarks will be strongly valued.
The Crisis Technician Supervisor assists the Program Supervisor, or other management staff member in the management and supervision of individuals served in a residential facility with intellectual and developmental disabilities. This is an hourly, non-exempt position.
A Crisis Technician Supervisor provides support to individuals who have some form of Intellectual Disability/Developmental Disability as well as a Psychiatric/Behavioral Diagnosis, and/or Autism Spectrum Disorders or Autistic Tendencies. These individuals are prone to poor social and communication skills, exhibiting impulsive behaviors, poor decision making, and verbal/physical aggression. Behavioral Observation and Assessment and Crisis Intervention and Prevention Skills are used on a daily basis.
An employee in this class provides assistance and training to assigned individuals served in dressing, bathing, personal hygiene, house cleaning, laundry, and other activities of daily living. Additional responsibilities include assisting with the purchasing of groceries, training in food preparation, administering medications, and assisting in the management of personal funds.
In the absence of the Program Supervisor or other management staff, the Crisis Technician Supervisor functions as a supervisor for an assigned team in implementing and coordinating all developmental activities within the residential setting in the provision of active habilitation programming including, but not limited to, improving client self-help skills, economic self-sufficiency, socialization, leisure skills, mobility, communication, etc.
Work involves overall responsibility for the health and well-being of individuals served, insuring staff coverage, reporting and recording observations, circulating and implementing directives, and for maintaining necessary records and reports.
Supervision is received from Program Supervisor or other professional staff member; however, the employee is expected to exercise independent judgment and initiative within the limit of established policies and procedures.
Essential Job Functions
Domain Description
Mission and Core Values Serves as an ambassador of the mission, purpose, and Core Values of The Arc of the Ozarks
Personnel Management Provides oversight of all day-to-day operations of the assigned home
Provides training and guidance to Direct Support Staff to include, completing on-boarding training and supervised medication passes with new staff, and provides regular feedback to the Program Supervisor regarding Direct Support Staff job performance or staff policy violations
Collaborates with Program Supervisor to set up Monthly House meetings for the team with an Agenda that relays Monthly Communication items from Administration.
Communicates client schedule for appointments, events, meetings, family visits to staff on each shift
Assign Staff to clients, and assign identified med passer and 2nd med checker as applicable on schedule.
Ensures proper documentation of each person served is completed in accordance with The Arcs policy and procedures. May complete performance logs to notify staff of missing documentation and ensure corrections are completed by staff within required time frames.
Investigates and reports complaints of residents, parents, and/or guardians and employees; and takes appropriate action or refers problems to the Program Supervisor other responsible official for resolution
Program Oversight, Design and Development Delivers person-centered services in accordance with DMH-DD, the Arc, and CARF standards
Assist Program Supervisor in maintaining annual paperwork on Individuals per Arc and DMH guidelines
Participates as an active member of the Support team through attendance at meetings by providing input and information to assist in the formulation and implementation of the Individual Support Plan of the Individual served.
Assist Program Supervisor to identify outcomes with the individual served, identify implementation strategies, assist staff in implementing the outcomes.
Ensures that the Individual(s) food and house supply needs are met by working with the Individual and Direct support staff to grocery shop, create and implement menu plans, household chores, etc.
Responsible for monitoring any home issues or concerns that arise and report as applicable to Landlord and Program Supervisor. Assist Program Supervisor in completing work orders as necessary
Ensures that individual support plans are accurate upon review and that direct support staff are signing off on ISPs and understand the implementation of the plan.
Monitor and ensure that home is clean.
Assess and assure that individual personal property inventory is being completed and maintained per Arc guidelines.
Assist direct support staff and individuals in Personal Spending, cashing checks, and budgeting.
Responsible for scheduling routine medical appointments and labs, Nurse visits.
Completes and assures that medication checklists, shift change checklists and medication management is being completed weekly. Attend monthly nurse visits and address any issues or concerns.
Attend ER or Urgent Care visits and Dr. appointments as available and ensure that staff are trained on how to complete those visits including follow up communication with the team and nurse.
Ensures that staff are completing and recording monthly vital statistics on Individuals, and completing behavior and/or medical recommendation trackers as applicable.
Responsible for ensuring that Dr. appointment notes are entered into the data documentation system and that annual appointments and required documentation is up to date.
Quality Assurance and Compliance Assumes overall responsibility for implementing and maintaining Arc policies and procedures in the home.
Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures
Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards.
Ensures that Health and Safety Drills are completed for the home per Arc Policy and Procedure
Complete and gather end of month paperwork as required per policy.
Maintain and ensure emergency supplies and 1st aid kits are stocked and functional.
Assist Program Supervisor in completing any action plan follow up as requested.
Monitor and Check food supply for expiration dates.
Complete Weekly Quality Assurance checks on the home per Arc policy.
Check and monitor Medical Administration Record and Physician orders for transcription accuracy and relay medication changes to staff.
Ensure Medications are ordered in a timely manner.
Responsible for ensuring individual books are maintained and contain current documentation per Arc and DMH policy.
Assist Service Coordinator or other Quality Management personnel with on-site visits to the home and address any concerns as identified
Communicate necessary information to all subordinates in accordance with policy and procedures
Program Operations Complete monthly attendance on individuals and submit per agency guidelines.
Maintain individual spending receipts and ensure the Personal Spending Ledger and individual mileage is accurate and up to date per agency policy.
Monitor ISL budget and complete Attendance and Billing paperwork. Communicate changes with Room and Board to Program Supervisor and Accounting Assistant.
Serve in a professional and responsible capacity as a representative of The Arc when communicating with neighbors, landlord, EMS, police or fire, physicians, and the public.
Ability to exercise good judgment and discretion.
Ability to work with and respect persons with Intellectual and Developmental Disabilities with co-occurring mental health diagnoses and other disabilities.
Ability to work varied and flexible schedules and to accept and adapt to changes in
assignments, methods, policies, etc.
Proficiency in applied behavior analysis, autism, developmental disabilities, and related disciplines pertinent to the assessment, treatment, and support of individuals diagnosed with autism spectrum disorders and other disabilities, coupled with a capacity for continual learning in these areas.
Knowledge of and ability to learn the principles of leadership, supervision, and training of Direct Support Staff
Ability to review and evaluate the work of Direct Support Staff
Ability to plan, coordinate, and adapt a variety of habilitation program activities
to meet the specialized needs, abilities, and conditions of each program participant.
Ability to administer medications to individuals served in accordance with agency policies and procedures upon certification by the Missouri Department of Mental Health.
Ability to assign, direct, and review the work of subordinate staff involved in the implementation of habilitation programs.
Ability to evaluate the progress of residents and the quality of a variety of habilitation programs.
Ability to accurately report, record observations, and supervise these activities.
Ability to communicate effectively in oral and written form.
Must be a licensed and insured driver with a vehicle available for work with ability to obtain and maintain a class E drivers license if operating an Arc vehicle.
Ability to establish and maintain professional, effective working relationships with program participants, subordinates, guardians, and other stakeholders.
Ability to work as a direct contact staff with individuals served, and to demonstrate mentorship and guidance to Direct Support Staff.
Ability to organize and efficiently organize and run a household and to complete all listed duties in a timely manner.
Ability to stand, stoop, lift, push and pull up to 50 lbs.
Minimum Experience and Training Qualifications
Diploma from an accredited high school or equivalent required.
At least three months experience providing direct assistance in the care, treatment and habilitation to individuals with developmental disabilities is required.
Prior management experience recommended.
Traits and Characteristics Desired
The BTS will be a person who is passionate about working with individuals with disabilities. A person in this position should have outstanding and effective critical thinking skills and effective communication qualities as demonstrated by success in prior experience in a human service position.
The BTS should have the capacity to cultivate and maximize individual and team relationships. Strong interpersonal skills and the ability to build authentic relationships with clients, guardians, staff and all internal and external stakeholders is valued.
The BTS will possess a demonstrated capacity for empathy and compassion, conflict resolution, and confidence in their ability to delegate effectively. They should have the confidence to lead a team of staff which supports a positive performance culture.
Excellent oral and written communications skills are essential as the BTS will often represent The Arc of the Ozarks to various entities.
The BTS will be a collaborative problem solver with critical thinking skills, good judgement, and logical priority setting skills. They should be a good listener who is accessible and who possesses the ability to adapt and respond effectively to change.
The BTS will be a highly organized person who can work on multiple tasks with strong flexibility skills. Time and priority management are crucial to implement programs and processes and facilitate change when required.
Valuing diversity, the BTS will be able to develop strong rapport and work with diverse staff and client populations.
Desire for growth with an eagerness to learn and develop within the Arc of the Ozarks is valued.
A strong work ethic, a good sense of humor, a sense of compassion, and a sincere dedication to the mission and the people served by The Arc of the Ozarks will be strongly valued.