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Desktop Support Team Lead

The Azoff Music Company LLC
Los Angeles, CA Full Time
POSTED ON 2/8/2025 CLOSED ON 4/8/2025

What are the responsibilities and job description for the Desktop Support Team Lead position at The Azoff Music Company LLC?

Job Title: Desktop Support Team Lead 
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Responsibilities: 

  • Provide leadership and guidance for a desktop support team of 4 support techs. 

  • Be a troubleshooting escalation resource for the other 3 support techs. 

  • Provides technical support and training to PC and Mac users to address and resolve hardware, software and other computer related issues. 

  • Assists users in solving problems using available hardware and software tools  

  • Deploys, supports, and maintains computers, operating systems, software, and related IT sanctioned peripherals  

  • Helps maintain proper inventory and tracking of computer assets 

  • Performs preventive maintenance, test and repair of equipment  

  • Evaluates system configuration and software to ensure effective use of hardware resources  

  • May perform system administration tasks as appropriate to assist users or resolve issues (i.e. password resets, mailbox sharing, etc.) 

  • Performs basic setup and support for audio and video conference needs 

Requirements:

  • Minimum of 5 years experience supporting end users in a business environment consisting of both Macs and PCs 

  • Highly Proficient in Windows and MacOS 

  • Experience supporting Microsoft Office 365 apps 

  • Experience providing support to high level Executives 

Additional Skills:

  • Ability to provide excellent customer service, with attention to detail and a persistence to solve problems in a timely and professional manner 

  • Proven ability to lead and mentor teams 

  • Strong troubleshooting skills with the ability to work both independently and as part of a team 

  • Ability to multi-task and prioritize appropriately 

  • Possess strong organizational skills 

  • Strong ability to develop business relationships and communicate effectively with the user community  

  • Ability to think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions 

  • Ability to identify, escalate and communicate complex IT issues that may impact beyond desktop realm 

  • Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing, to technical and non-technical individuals at all levels of the organization, from entry level to executive leadership 

Position Details:
The compensation range is between $100,000 - $110,000 dependent on experience. We offer a very competitive benefits package and time off schedule. Our office is located in Westwood Village, Los Angeles, CA.
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We are a fully vaccinated workforce. Successful candidates will be required to show proof of being vaccinated against COVID-19. You are up to date when you have received a two-dose series and a booster, or a single dose series and a booster. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
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Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. We are an Equal Opportunity Employer

Salary : $100,000 - $110,000

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