What are the responsibilities and job description for the Telephone Screener (Full-Time) position at The Baker Center for Children and Families?
Telephone Screener (Full-time)
Start your child welfare career with us!
Candidates must reside in the New England area (preferably MA, RI & NH)
The Baker Center for Children and Families operates The MA Child Abuse Emergency Line for the MA Department of Children and Families. We provide an emergency response system to keep children across the Commonwealth safe from child abuse and neglect.
Job Title: Telephone Screener (Full-Time)
Candidates must reside in the New England area
Department/Program Title: MA Child Abuse Emergency Line
Summary of position:
Emergency Line Telephone Screeners work in a supportive team-based environment, collaborating with experienced supervisors on shift to assess the urgency of each call, elicit critical information, and initiate an emergency response when children are at imminent risk. While the Emergency Line operates 24 hours/day 7 days/week, Telephone Screeners work evenings, overnights, weekends, and holidays, when DCF is closed. We offer continuous training and individual supervision with a licensed social worker or LMHC. A Bachelor’s degree in human services, social work or related field, is required. Candidates must reside in the New England area.
Essential duties:
Department/Program Title: MA Child Abuse Emergency Line
Summary of position:
Emergency Line Telephone Screeners work in a supportive team-based environment, collaborating with experienced supervisors on shift to assess the urgency of each call, elicit critical information, and initiate an emergency response when children are at imminent risk. While the Emergency Line operates 24 hours/day 7 days/week, Telephone Screeners work evenings, overnights, weekends, and holidays, when DCF is closed. We offer continuous training and individual supervision with a licensed social worker or LMHC. A Bachelor’s degree in human services, social work or related field, is required. Candidates must reside in the New England area.
Essential duties:
- Complete comprehensive 6-week training program for Telephone Screeners.
- Work five 8-hour shifts/week staggered between 4:00pm-9:30am weekdays, one overnight shift/week, and staggered shifts throughout the weekend.
- Engage callers to elicit as much information as possible.
- Document information thoroughly and accurately in the case management system.
- Review and assess information gathered with supervisors to make an informed decision.
- Ensure confidentiality at all times in all situations.
- Ensure a high level of customer service in every interaction.
- Engage in individual supervision for professional growth and development.
- Participate in a staff meeting and training once each month.
Qualifications and Skills:
Education:
- Bachelor’s degree in human services, social work or related field, required.
Experience:
- Experience working with children and families
- Customer service
Training: N/A
Skills:
Skills:
- Ability to think critically
- Excellent written and verbal communication skills
- Ability to prioritize multiple tasks and deadlines
- Proficiency toggling between multiple computer programs
- Exhibits a high level of integrity
Cover letter and a recent resume required for consideration.
Logistics:
Exempt/Non-Exempt: Non-Exempt
Full-Time/Part-Time: Full-Time
License/Certification: Not required
Salary: $24/hour
Open Date: Open continuously
Onsite/remote/hybrid: Remote
Benefits:
We offer Medical (Blue Cross/Blue Shield), Dental and Vision options; 50% discount on monthly MBTA passes, immediate enrollment into retirement, with company contribution (4%) and match up to (4%) after 2 years of employment. We offer opportunities to get involve in various department/organization improvement committees and activities. For a full list of benefits please visit our website at bakercenter.org/benefits.
Diverse and multilingual candidates are strongly encouraged to apply. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.
Salary : $24