What are the responsibilities and job description for the Vice President, Production Services Application Support I position at The Bank of New York Mellon Corporation?
Vice President, Production Services Application Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Production Services Application Support to join our Technology Production Services (TPS) organization within the Issuer Services Engineering Production Services group. This role is located in Pittsburgh, PA.
In this role, you’ll make an impact in the following ways:
- Maintains and supports highly complex applications and their operating environments.
- Performs complex troubleshooting as a subject matter expert for a portfolio of applications.
- Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues.
- Collaborates with business, application development and infrastructure stakeholders.
- Leads production readiness reviews and PTO controls for new releases and projects.
- Collaborates with development, quality assurance, operations, support, vendor, and infrastructure teams to manage application capacity and application monitoring & instrumentation.
- Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs.
- Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise.
- Creation of architectural diagrams and design specifications to aid automation.
- Designs, implements, and maintains automation toolsets for configuration management, infrastructure, and application deployment processes.
- Complex Incident, Problem Management & Troubleshooting.
- May mentor or provide guidance for junior team members.
- Contributes to the achievement of area objectives.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
- Knowledge of ITIL v3 (Incident, Problem, and Change processes).
- Experience implementing systems using the Agile/Scrum methodology.
- Experience in technical components such as Java, JEE, Spring, Oracle, Linux/Cloud, Windows, Dot Net, DevOps, and other such technologies.
- Knowledge in Angular UI, Micro Services, AI/ML will be an added advantage.
- Eager to learn in a fast-paced, highly collaborative environment.
- Self-Starter with a passion to develop innovative solutions to business problems.
- Demonstrate strong leadership and communication skills (written, interpersonal, and presenting).
- Hands-on experience with industry standard monitoring tools such as Splunk, App Dynamics, Moogsoft etc.
- Hands-on experience with JIRA/Confluence tools, tracking process.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Modified based upon local regulations/requirements.
