What are the responsibilities and job description for the Concierge position at The Bellevue Hotel?
Summary
The Concierge is responsible for creating a welcoming first impression and for providing current information about the local area, attractions and events. He/she is also responsible for greeting guests, assisting with questions, and providing recommendations and directions for restaurants, attractions and events in the area.
Responsibilities
- Provide information and assist guests concerning restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such.
- Maintain current listing of local and area attractions, special events, and activities.
- Maintain a listing of local transportation guides, churches, sports arenas, etc.
- Provide hours of operations for all restaurants, lounges, and shops within the hotel.
- Provide information, maps and directions as required.
- Maintain lobby reader board.
- Maintain all property brochure racks, order, and restock when necessary.
- Provide personalized phone calls to VIP’s and other designated guests welcoming them to the hotel.
Qualifications
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Excellent time management skills.
- Able to prioritize multiple requests.
- Computer experience required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
Source: Hospitality Online
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