Client Service Representative

Do you want to work for a company where your co-workers are co-owners?  We are 100% employee owned!  At The Bernard Group, we work to wow. As a visual merchandising company leading the retail industry in design and production, we come together as a team to win big for some of the most successful brands in the world. Since we’re an employee-owned company, we don’t just list our values, we live them, providing the highest-quality products and services day in and day out. And we do it all with sustainable materials carefully sourced from eco-friendly partners that support social change and community involvement. 

The Bernard Group is looking for enthusiastic and customer-driven Client Service Representative to join our team! In this role you will provide in-depth administrative support for the Project Manager and Fulfillment teams, and interfaces with our external customers.  This person provides a liaison role in supporting our customers and expediting any requests and/or changes to customer orders to the other teams. 

Shift available: Monday through Friday 8:00 am – 5:00 pm

A variety of these traits will help land you this job if you have:

• a high school diploma or GED
• an associates Degree in Marketing, Business, or Communications
• experience in Microsoft Office
• advanced Microsoft Excel experience is a plus
• fulfillment experience is a plus.

On top of that you must:

• obtain high level of customer service
• focus on quality
• have strong problem solving skills
• be able to multi-task
• have strong written and verbal communication skills
• a “customer comes first” approach

In this position you will:

• review and process all information from client requests (work orders, new store information, animation items, punch lists, etc.) 
• generate clear & detailed orders through our internal inventory system, which is directed to our Fulfillment Warehouse team to pull, pack and ship. 
• maintain details on all orders and log throughout the month and submit final billing.
• continually check client requests throughout the day, replying through email with clear information and questions as needed
• check for accuracy through Excel distribution lists and project instructions that are filed on internal drives and requests additional information from clients as needed.
• support the efforts in obtaining the best possible delivery dates for items requested.
• check supply inventory and assist with discrepancies and correction.
• manage timelines & due dates, prioritize work and work independently.
• interact closely with other teams (PM team, Fulfillment, Shipping & Receiving) regarding final documentation and inventory information.
• place final orders through the internal system to the Fulfillment Warehouse team for final packaging and shipping of each request.
• send email responses back to clients regarding their requests.
• perform other duties as assigned by the manager.

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing.  Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization 
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We're a 800-person visual merchandising company
• We are 100% employee-owned
• We offer a generous paid time off benefit that increases with tenure
• This is a full-time position in Chanhassen, MN

The Art of Teams at TBG:

We came to understand how small teams of top talent with the right chemistry will consistently outperform a centralized production process.  We put a great amount of energy into building individual teams in order to handle the speed and details of retail. It’s the difference between average and being a world class service provider. 

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.