What are the responsibilities and job description for the Money Room Cashier Supervisor position at The Big Easy Casino?
We have an exciting position open for Money Room Cashier Supervisor!
The Big Easy Casino means winning with a party atmosphere. From our State of the Art gaming floor and our gourmet dining, there is plenty of action for our customers and that's why we need YOU! It’s our employees who make that winning experience possible for our guests. Our employees’ talent, hard work and dedication to quality service are the keys to our company’s success. So it’s only natural that we would reward our people with competitive compensation and benefits as well as professional development opportunities. We offer health, pharmacy, dental, vision and 401k benefits.
Description of Duties for Money Room Cashier Supervisor:
- Supervises all cage and poker cashiers in the money room department.
- Coaches and develops current cage and poker cashiers to ensure all customers receive outstanding and quick customer service.
- Trains new cashiers regarding rules and procedures.
- Works with the money room to ensure cage and poker cashiers receive and provide accurate banks.
- Handles all customer disputes not resolved at the cashier level to ensure unparalleled customer service.
- Issues discipline as necessary.
- Ensures compliance with State of Florida gaming laws.
- Provides excellent customer service to Casino guests by answering questions and other general inquiries.
- Advises Money Room Cashier Managers of any high level customer service issues.
- Is held accountable for accuracy and thoroughness to ensure accurate departmental records and reports.
- Assists with scheduling
- All other duties assigned.
Work Requirements for Money Room Cashier Supervisor:
- High School Diploma.
- Must have at least 3 years of previous customer service experience with at least 1 of those years at a supervisory level.
- Must be able to obtain the appropriate state occupational license.
- Previous gaming experience is preferred.
- Must be able to lead by example.
- Must be able to communicate effectively in both verbal and written form.
- Must have keen attention to detail.
- Must have strong team work skills.
- Must be able to work flexible hours to include night, weekends and holidays.
Job Type: Full-time
Pay: $48,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
Weekly day range:
- Every weekend
- Monday to Friday
Application Question(s):
- Are you at least 21 years of age?
- What hours / days are you available to work?
Experience:
- Customer Service: 2 years (Preferred)
- Casino-related: 2 years (Preferred)
- Cashier Supervisor: 2 years (Preferred)
License/Certification:
- State of FL Gaming License (Preferred)
Work Location: In person