What are the responsibilities and job description for the DENTAL SERVICE REPRESENTATIVE position at The Brevard Health Alliance Inc?
Come launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Dental Service Representative to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to our 55,000 patient diverse patient base.
Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes a 401K with company match, a generous personal leave program, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.
We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Dental Service Representative below.
POSITION SUMMARY
The Dental Service Representative provides superior quality, competitive value, and outstanding service by giving exceptional administrative support to the dental staff. The Dental Service Representative schedules appointments for dental patients, verifies health histories and demographics.
GENERAL EDUCATION REQUIREMENTS
Associate Degree preferred with 1 year(s) of dental office experience OR at least High School Diploma or General Equivalency/Educational Diploma (GED) and 2 years of experience in a dental office.
ADDITIONAL QUALIFICATIONS
• Knowledge of electronic Dental record system
• Ability to triage patients via phone and schedule appointments appropriately
• Ability to maintain confidentiality at all times and follow Brevard Health Alliance’s confidentiality guidelines
• Ability to work well with others
• Good organizational and communication skills
• Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative
• Ability to speak and understand the English language
• Ability to use or operate computer, copy machine, typewriter, and fax machine
• Knowledge of Dental Terminology
PRIMARY ACCOUNTABILITIES
General Clerical Duties:
• Greet and assists patients in a timely, professional, and courteous manner with a willing and helpful attitude
• Deals with complaints effectively
• Document call, if necessary, in patient file; respond to phone messages in a timely manner
• Takes complete and accurate messages for staff that is not available
• Determines sense of urgency and assists caller to the best of ability
• Answer telephones properly, courteously, and tactfully when dealing with the public, physicians, and outside businesses.
• Assists with area clerical duties such as typing, photocopying, filing, scanning, and faxing documents, dental records, reports, and other materials
• Orders and maintains adequate amount of office supplies; maintains documentation of service on office equipment and reports all malfunctions of equipment to the Site Manager
• Responsible for filing, retrieving materials from existing files, and creating new files when appropriate
Maintains patient flow by checking in patients in a timely manner; verifies that patient address, phone number/contact information is current in the electronic medical record system (EMR)/electronic Dental record system
Checks out all patients as per the terms of their insurance company rules; ensure charge is entered in system and co-pay is collected at time of service
Performs reminder calls for patient appointments and verifies insurance status/financial eligibility of each patient
Assures front door is unlocked/locked at the beginning and end of each day Assists with maintaining a clean work area
Perform other related duties as assigned
Takes ownership and represents Brevard Health Alliance’s mission and organizational goals established by the executive committee. These include, but are not limited to: Productivity, Quality, Patient Satisfaction, and Employee Retention. It is the duty of each BHA employee to incorporate these goals into all daily work routines and strive to achieve and surpass all goals by working as a team. The mission and goals of BHA will be incorporated into each
associate’s Key Performance Indicators and will be evaluated on a monthly and quarterly basis.
