Assistant Housekeeping Manager

Come Join our fun Team at The Brownwood Hotel & Spa and be a part of our story! We are a luxury AAA Four Diamond Property located in The Villages, FL. seeking a Assistant Housekeeping Manager to help make our hotel shine!

JOB SUMMARY

Within the spirit of “Making People’s Dreams Come True”, this position is responsible for providing, through a team of associates, a visibly stunning and esthetically clean environment for the guests and associates. The position assists the Housekeeping Manager and is responsible for the cleanliness of all guest rooms, public areas and offices while delivering Raving Fans customer service to both internal and external customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Duties and responsibilities for this position include the following; While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different functions to be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs or technology developments)

Daily Responsibilities

• Oversee entire housekeeping operation as needed.
• Inspect guest rooms.
• Communicate daily with the Call Center and Engineering.
• Critique employee performance.
• Assign daily work to employees.
• Handle guest requests.
• Work with other departments to ensure cleanliness and guest satisfaction.
• Forecast business levels.
• Work with housekeeping manager to ensure proper productivity and quality standards.
• Answer housekeeping phones and dispatch as needed.
• Communicate between housekeeping shifts on a daily basis.
• Follow the hotel green policies.
• Ensure trash/recyclables are disposed of properly.
• Attend departmental meetings.
• Understand written material pertaining to valet parking department.
• Follow The Villages Employee Handbook policies and hotel standard operating procedures.
• Work with department staff and follow all departmental rules.
• Perform any additional responsibilities requested by the General Manager, Guest Services Manager, Manager on Duty, or Supervisor.

EDUCATION & EXPERIENCE

• High School Diploma or General Education Degree (GED).
• Related experience required.
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers, copiers and fax machines.
• Excellent time management skills and the ability to manage multiple priorities.
• Attention to detail and problem solving skills.
• Excellent written and verbal communication skills.
• Must remain professional, responsive and cooperative at all times and consistently produce quality work while meeting deadlines.

SUPERVISORY RESPONSIBILITIES

Supervisory responsibilities are associated in this position. Provide informal assistance such as technical guidance and/or portfolio specific training to co-workers.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from team members and staff. English is required for oral and written communications (bilingual, Spanish speaking a plus).

MATHMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL ENVIORNMENT

The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIORNMENT

The work environment characteristics described above are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS & PERKS (Full-Time)

• Paid Time Off (PTO)
• Paid recognized Holidays
• Health & Wellness benefits
• Medical/Vision/Dental/401(K)
• Prescription
• HSA/FSA Options
• EAP
• Employee Discounts – Hotel, Spa & Wolfgang Puck Fine Dining
• Charter School program
• The Villages Passport Discount Card
• Rewards and recognition programs (we appreciate all that you do).

SCHEDULE

• Holidays
• Monday to Friday
• Weekends

NOTE: The hotel functions 7 days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, I understand that business determines the amount of hours I work. A minimum of 45 hours a week and could be more based on business/staffing needs.

The Brownwood Hotel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO), Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000