What are the responsibilities and job description for the Patient Collections - Medical Billing Specialist position at The Cardiac and Vascular Institute?
The Cardiac and Vascular Institute of Gainesville, FL is a large cardiology practice. We are proud to be certified as a Great Place to Work®. We are seeking a PATIENT BILLING/COLLECTIONS SPECIALIST in the Business Services department of our practice. This position is located in Gainesville zip code 32605.
JOB TITLE: Patient Collections
SUPERVISION RECEIVED: Reports to Business Office Director and Supervisor
SUPERVISION EXERCISED: None.
FLSA STATUS: Non-exempt.
GENERAL SUMMARY OF DUTIES: Responsible for performing patient account follow-up and resolution of patient receivables with delinquent accounts and attempts to secure payment by conducting collection calls and/or correspondence in a fast-paced, goal-oriented accounts receivable department. The following essential functions are required for this position.
ESSENTIAL FUNCTIONS:
- Possesses and applies a thorough knowledge of the practice management systems and the ability to apply the knowledge to all aspects of the patient account including insurance, billing, and collection processes.
- Manage and maintain the collection processes to provide standards and effective collection strategies.
- Updates the patient account to identify actions that have been taken on the account.
- Post payments to patient accounts on a daily basis.
- Identifies problem accounts with payers; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
- Research accounts and review account balances, contacts patient by phone, generate and submit collection notices, and follow-up on all collection levels in a timely manner.
- Coordinates review/placement of bad debt with outside collection agency by forwarding list of accounts to CEO for review.
- Handle patient inquiries by telephone regarding past-due accounts and insurance guidelines.
- Responsible for monitoring and maintaining assigned accounts – Patient calls, account adjustments, small balance write off, and patient reconciliations.
- Set up repayment plans according to patient ability to pay and advise patients of default consequences and debt repayment policies.
- Direct interaction with patients, physicians and practice personnel.
- Maintains strictest confidentiality of all materials.
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value” statement.
EDUCATION: High School Diploma or GED.
EXPERIENCE: Some medical billing experience in a healthcare organization preferred. Intergy or ECW experience desirable. Cardiology experience desirable.
KNOWLEDGE:
1. Knowledge of medical billing/collection practice
2. Knowledge of computer programs.
3. Knowledge of business office procedures.
ENVIRONMENTAL/WORKING CONDITIONS:
Work is performed in an office environment. Job involves frequent contact with staff, patients, and insurance companies. Work is stressful at times and contact may involve dealing with angry or upset people.
PHYSICAL/MENTAL DEMANDS:
Requires sitting and standing associated within a normal office environment. Manual dexterity needed for using a calculator and computer keyboard.