Career Coach

Career Coach– El BarrioAbout UsThe Centers for Families and Children isseeking a purpose-driven candidate to join our El Barrio Workforce Development Center team. Our Workforce Center impactslocal communities through the linkage of underserved job seekers with local employersthrough our culturally competent job readiness training, case management, national third partycertifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.  Employee Resources and BenefitsWe value our team members! With tuition reimbursement, all staff can continue their education. The Centers qualifies for the Federal Public Service Student Loan Forgiveness Program. The Centers offers a comprehensive benefits package, including: medical, dental, vision, 401k with employer contribution (regardless of employee’s contribution amount), vacation/sick/holiday paid time off, employer paid life insurance and long-term disability, and many other benefits. In addition, all employees are affordedopportunities for personal and professional growth.  Job SummaryAssists individuals in developing job readiness by assessing a job seeker’s knowledge, skills and interests in order to steer him/her to an appropriate career path and successful job placement.  Coach’s work one-on-one with job seekers, virtually and in-person, to assess barriers to employment, completes an Individual Service Plan, and generate internal and external referrals to remove or mitigate barriers to employment. Coaches and develops job seekers job search skills, including formulating resumes, researching job openings, applying for positions and preparing for interviews. Assists Instructors by participating in weekly assigned workshops.   Offers networking opportunities to Job Seekers with perspective employers.  Duties & ResponsibilitiesConduct interviews with job seekers to assess barriers to employment and fill out individual service plans to lead to successful job placement. Assist job seekers with referral information and followsup regularly on the progress being madeto resolve barriers to employment. Responsible for monitoring attendance and case note reporting through database management system.Meet with job seekers on a daily basis, provide them with effective job leads, perform any and all activities conducive to the job seeker’s obtaining employment, and following up on job search activities including revising and correcting any and all documentation produced by job seekers to ensure quality material, such as resumes and cover letters. Responsible for attending and leading or assisting with assigned workshops.  Represents El Barrio externally and internally with ethics, poise, enthusiasm and professionalismWillingness and ability to work virtually and on-site with job seekers  Qualifications High School Diploma or equivalent with 5 years of experience in workforce required. Bachelor’s degree in related area preferred. Minimum 2 years relevant exposure to or experience working with job seekers experiencing challenges in finding employment. Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms). Requires travel to other facilities and meetings.  Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.  Bilingual in oral and written English, Spanish and Arabic a plus.  Core CompetenciesCustomer Service: works with internal and external customers to understand needs in order to meet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintaining positive relationships while accomplishing objectives; demonstrates emotional intelligence with an ability to balance an empathy forward response.Problem Solving: recognizes opportunities to act accordingly; responds with action rather than waiting for direction; maintain a level-headedapproach in demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Flexibility:Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative. Learning Agility:willingness and desire to absorb new information readily and to put it into practice effectively;avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different concepts. Seeks feedback to improve learning.

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