What are the responsibilities and job description for the Assistant Front Office Manager position at The Charleston Place?
We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Our Values
Own Your Integrity Deliver Grace Strive For Well-being
Act With Compassion Serve With Excellence Embrace Humility
Position Summary
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position: Supervise all Front Office staff while providing efficient, friendly and excellent customer service at all times; maintain a clean, professional, top quality Front Office in accordance with hotel standards. Ensure the highest caliber of service is being offered to all guests, so that their arrival experience is pleasurable and informative. Assist Front Office Manager in overseeing and supervising all Front Desk Agents, concierge and PBX to ensure orderly work flow, maximum service to all guests and that hotel standards are being maintained. Assist in supervising Front Office staff; interview, hire and train new staff; conduct performance appraisals. Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner; introduce guests personally to front desk agents. Assist with luggage and storage and delivery concerns. Anticipate and handle guest issues and concerns.
Why Work at The Charleston Place
- Enjoy free meals in our employee café
- Paid Time Off based on hours worked, up to 16 days in your first year
- 8 Paid Public Holidays
- Wellness Reimbursement
- Up to 4.5% Company Match – Retirement Savings Plan
- Medical, Dental, Vision Insurance
- Flexible Spending Account
- Health Savings Account
Join Charleston’s most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts.
Qualifications
- College or vocational degree required, preferably in hotel management.
- Minimum three years experience in the Front Office of a Four- or Five-Star and/or Four- or Five-Diamond hotel with 300 rooms, with two years of progressive management preferred.
The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
Job Type: Full-time
Pay: From $45,000.00 per year
Work Location: One location