Housekeeping Manager

We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Responsibilities:

• Lead, motivate, and supervise the housekeeping team, including room attendants and supervisors.
• Set clear performance expectations, provide feedback, and conduct performance evaluations.
• Coordinate with other departments, such as front office and maintenance, to ensure smooth operations and guest satisfaction.
• Monitor inventory levels of cleaning supplies and equipment and place orders as necessary to maintain adequate stock levels.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and adherence to brand standards.
• Address any issues or deficiencies promptly and take corrective action to maintain high standards.
• Implement and maintain quality control measures to continuously improve housekeeping services.
• Respond promptly and professionally to guest requests, complaints, and feedback related to housekeeping services.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies The Charleston Place.
• Maintain confidentiality and security of all guest and general hotel information.

Required Skills/Abilities:

• Proven experience in a housekeeping management role, preferably in a hotel or hospitality setting.
• Strong leadership, interpersonal, and communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Ability to work effectively under pressure and handle multiple priorities.
• Knowledge of housekeeping procedures, cleaning techniques, and cleaning equipment.
• Flexibility to work shifts, weekends, and holidays as required.

Education and Experience:

• Bachelor’s degree in Hospitality Management, Hotel Administration, or related field preferred.
• Professional certifications in housekeeping or hotel management, such as Certified Executive Housekeeper (CEH) from the International Executive Housekeepers Association (IEHA) or similar credentials.
• At least 2-3 years of experience in a management role within housekeeping. This includes responsibilities such as budgeting, inventory management, training staff, and maintaining high standards of cleanliness.
• Experience in hotels, resorts, or similar establishments where maintaining guest satisfaction and high standards is crucial.
• Background in recruiting, training, and supervising housekeeping staff.
• Proficiency in optimizing housekeeping processes to improve efficiency and reduce costs.
• Expertise in managing inventories of cleaning supplies and equipment and adhering to budget constraints.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 75 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Why work at The Charleston Place:

• Enjoy free meals in our employee café
• Paid Time Off based on hours worked, up to 16 days in your first year
• 8 Paid Public Holidays
• Wellness Reimbursement
• Up to 4.5% Company Match – Retirement Savings Plan
• Medical, Dental, Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Colleague Commuter Benefit
• Hotel discounts at Spa and Dining Outlets
• Friends & Family Hotel Room Discounts

The Charleston Place participates in E-Verify

The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.