What are the responsibilities and job description for the Director of IT Systems and Support position at The Christman Company?
The Christman Company
The Christman family of companies is an equal opportunity employer and values diversity. Equal Opportunity Employer: disability/veteran
Job Description:
Build More with Your Career at Christman
Are you interested in becoming an employee-owner with a leading national general contractor that will provide you with opportunities to Build More in your professional career? The Christman Company is seeking a Director of IT Systems & Support for our Lansing, MI Headquarters office.
The Director of IT Systems & Support provides vision and strategic leadership for Christman's IT Systems & Operations and IT Support & Services teams. This role oversees planning, budgeting, and execution of enterprise technology initiatives, ensuring operational excellence and alignment with business objectives. By maintaining a deep understanding of Christman's technology landscape, the Director ensures that current systems and future innovations effectively support organizational goals.
What You Will Do:
IT Systems & Operations Oversight
- Lead and manage IT Systems Administrator staff, ensuring operational efficiency and team development.
- Oversee LAN/WAN networking and enterprise-wide internet connectivity.
- Manage cloud-based and on-premises servers, SaaS applications, and data storage.
- Ensure performance and availability of email, Teams, SharePoint, and databases.
- Oversee cybersecurity risk management including firewalls, penetration testing, audits, policies, email risk mitigation, data protection, employee training, and access control.
- Develop and test business continuity and disaster recovery plans.
- Supervise deployment, installation, support, and maintenance of IT systems.
- Design and maintain structures such as Active Directory.
- Ensure system uptime and security through proactive monitoring and maintenance.
- Plan and execute departmental projects.
IT Support & Services Oversight
- Lead and manage IT support/helpdesk staff.
- Develop and enforce SOPs for helpdesk ticket handling, escalation, and resolution.
- Manage user accounts and groups, including onboarding and terminations.
- Oversee procurement, logistics, and hardware disposal.
- Maintain accurate inventory of technology assets.
- Manage project and subsidiary billing processes.
- Create and deploy standard system images.
- Provide IT support for project site setup and ongoing operations.
Team Development & Culture
- Mentor and develop team members.
- Foster a culture of accountability, collaboration, and technical excellence.
Financial & Strategic Management
- Establish, forecast, and track departmental budgets.
- Assist in managing software and system licenses.
- Support the VP of IT in developing departmental strategy and vision.
What You Bring to the Team:
- Bachelor's degree in computer science, information technology, computer information systems, or related field.
- Minimum 10 years of IT experience and 3 years of people management experience within an IT department.
- Or equivalent combination of education, training, and experience.
- Expertise with the Microsoft 365 ecosystem and cybersecurity practices.
Nice to Have but Not Required:
- MBA or Master's degree in a related field or comparable work experience/IT certifications.
- 15 years of IT experience and 5 years in IT management.
- Project management training.
- Understanding of the Construction industry or related field(engineering, architectural, subcontracting).
Other Bonus Points:
- Strong familiarity with Microsoft 365 and Azure resources, including billing.
- Experience managing and developing high-performing teams.
- Ability to develop and execute IT strategy aligned with business goals.
- Experience with budgeting, vendor management, procurement, and cost control.
- Strong project management, problem-solving, and decision-making skills.
- Excellent communication skills with both technical and non-technical audiences.
- Commitment to fostering a culture of accountability, collaboration, and continuous improvement.
- Knowledge of regulatory compliance standards and cybersecurity best practices.
- Adaptability and the ability to lead change and implement new technologies.
Why Christman?
At Christman, everyone is an owner. Through our employee stock ownership plan, each employee-owner shares in the success of our nationally recognized company. Our comprehensive benefits include health insurance, 401(k) contribution, professional development, tuition reimbursement, and more.
We're a top-100 ENR-ranked general contractor that has been building since 1894. Learn how you can grow as a Christman Expert, Leader, and Partner-and Build More with us.
Notice to Recruiting Agencies (Unsolicited Resumes):The Christman Company does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our applicant tracking system, website, or to any Christman employee/affiliates. Any unsolicited resumes sent to Christman employees or its' affiliates will be considered property of The Christman Company and will be processed accordingly. Christman will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume without an executed agreement and assigned to a specific search.
The Christman family of companies is an Affirmative Action/Equal Opportunity Employer that is committed to diversity. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Christman Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Christman family of companies is an equal opportunity employer and values diversity. Equal Opportunity Employer: disability/veteran