What are the responsibilities and job description for the Universal Banker position at The Citizens Bank of Philadelphia?
The Citizens Bank of Philadelphia is currently seeking a Universal Banker for our Oxford location. Please see below for details:
Basic Responsibilities:
Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments; Process all new account transactions; Assist customers in their selection of various accounts and services; Cross-sell the bank's products and services; Open, maintain, and close all account types; Ensure complete customer understanding of rates and FDIC insurance for depository accounts; Assist with questions or concerns regarding accounts, products, services or transactions. Assist with additional services and products such as online banking, mobile banking, remote deposit capture, ATM and debit cards, etc.; Perform traditional teller functions by accurately processing checking and savings deposits, withdrawals, loan payments, cash advances, etc.; Answer basic customer inquiries regarding service charges and account histories while complying with disclosure requirements. Perform additional teller functions - buying and selling currency as needed, balancing vault/drawer, maintaining currency logs and target cash. May perform traditional loan functions such as accepting loan applications and acting as a loan closer. Keep informed of changes in bank services and procedures in order to be effective in meeting customer needs in a friendly, accurate, and fast manner.
Performs all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.
Requirements:
1 – 3 Years Experience as a Universal Banker, New Accounts/CSR, or similar position in an FDIC Insured Financial Institution or similar work environment
Exceptional Verbal and Written Communication Skills
Exceptional Customer Service and Sales Background
Extensive Knowledge and use of Microsoft Office and other PC applications
High School Diploma or Higher
VEVRAA Federal Contractor
| Position | Universal Banker |
| Reporting To | Branch Manager |
| Salary | DOE |
| Hours | Monday - Friday, 8:00 to 4:30 |
Basic Responsibilities:
Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments; Process all new account transactions; Assist customers in their selection of various accounts and services; Cross-sell the bank's products and services; Open, maintain, and close all account types; Ensure complete customer understanding of rates and FDIC insurance for depository accounts; Assist with questions or concerns regarding accounts, products, services or transactions. Assist with additional services and products such as online banking, mobile banking, remote deposit capture, ATM and debit cards, etc.; Perform traditional teller functions by accurately processing checking and savings deposits, withdrawals, loan payments, cash advances, etc.; Answer basic customer inquiries regarding service charges and account histories while complying with disclosure requirements. Perform additional teller functions - buying and selling currency as needed, balancing vault/drawer, maintaining currency logs and target cash. May perform traditional loan functions such as accepting loan applications and acting as a loan closer. Keep informed of changes in bank services and procedures in order to be effective in meeting customer needs in a friendly, accurate, and fast manner.
Performs all job functions in compliance with the requirements of banking laws and regulations. Performs other duties as required by supervisory personnel.
Requirements:
1 – 3 Years Experience as a Universal Banker, New Accounts/CSR, or similar position in an FDIC Insured Financial Institution or similar work environment
Exceptional Verbal and Written Communication Skills
Exceptional Customer Service and Sales Background
Extensive Knowledge and use of Microsoft Office and other PC applications
High School Diploma or Higher
VEVRAA Federal Contractor