What are the responsibilities and job description for the Front of House Team position at The Cleveland Orchestra?
The Cleveland Orchestra seeks individuals to fill various positions on the Front of House Event Team for concerts and events at Severance Music Center, starting in the fall of 2023. These front-facing roles deliver unparalleled experiences to The Cleveland Orchestra and Severance Music Center guests. They will uphold and execute the principles of The Cleveland Orchestra guest experience brand, behaviors, and standards in all interactions with guests and colleagues. This seasonal, part-time position averages 5-15 hours per week based on availability.
Event Staff includes Ticket Takers, Floor Coordinators, Directors/Greeters, Elevator Operators, Coat Check Attendants, and Door Attendants. Event Staff are cross trained in all positions.
Team members will work cooperatively with the Guest Experience department to support the operational direction, philosophy, and goals of The Musical Arts Association and The Cleveland Orchestra; establish a good rapport with other Front-of-House Event Staff and Volunteer Ushers to ensure success; greet guests as they enter your area and offer help as necessary; direct guests to proper ticketed areas or answer questions as needed; find creative ways to personalize the experience for each Cleveland Orchestra guest; be familiar or willing to learn about the building, as well as the event you are working; demonstrate a willingness to learn the role in emergency procedures; remain on duty through concert or event until guests have left the spaces – extending appreciation as guests leave the venue; and attend all relevant training and workshops.
Successful candidates will meet the following qualifications:
Event Staff includes Ticket Takers, Floor Coordinators, Directors/Greeters, Elevator Operators, Coat Check Attendants, and Door Attendants. Event Staff are cross trained in all positions.
Team members will work cooperatively with the Guest Experience department to support the operational direction, philosophy, and goals of The Musical Arts Association and The Cleveland Orchestra; establish a good rapport with other Front-of-House Event Staff and Volunteer Ushers to ensure success; greet guests as they enter your area and offer help as necessary; direct guests to proper ticketed areas or answer questions as needed; find creative ways to personalize the experience for each Cleveland Orchestra guest; be familiar or willing to learn about the building, as well as the event you are working; demonstrate a willingness to learn the role in emergency procedures; remain on duty through concert or event until guests have left the spaces – extending appreciation as guests leave the venue; and attend all relevant training and workshops.
Successful candidates will meet the following qualifications:
- GED or High School diploma.
- Interest in or experience with orchestral music preferred.
- A commitment to providing an exceptional customer experience.
- Strong communication skills.
- Prior customer service experience is strongly preferred.
- Demonstrate independent, mature judgment.
- Convey a professional image and attitude.
- Ability to work a flexible schedule, mainly evenings and weekends.
We are proud to be an equal opportunity employer that strongly supports and values diversity and fosters an equitable and inclusive work environment that includes accommodation. Applications from all qualified candidates are welcome, and individuals from all equity-seeking groups are encouraged to apply.
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