The Cliffs Hotel and Spa

Position Description

Position Summary:

Performs routine duties in the cleaning and servicing of hotel linen including but not limited to washing, drying, folding and storing all linen.

How it relates to the mission:

By providing clean linen through teamwork, coordination and thoughtfulness, laundry attendants play a pivotal role in ensuring all guest rooms are clean so that our guests can enjoy their stay and make lasting, happy memories.

Duties and Responsibilities:

• Place linen in washers and dryers for cleaning
• Examines laundered items to ensure cleanliness and serviceability.
• Stores laundered linen on shelves.
• Issues linen to staff by request of executive housekeeper or room inspector
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop

Physical Requirements:

• Requires grasping, twisting, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity
• Ability to lift up to 40 pounds
• Ability to stand continuously during shift (8 hours)
• Ability to work in stressful situations

PREREQUISITES:

Education: High school graduate or equivalent. Must be able to speak, read, write, and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience: Previous housekeeping-related experience desired.

Physical: Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds.

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice

Salary : $0