What are the responsibilities and job description for the PART TIME Hotel Front Desk Night Audit position at The Collegiate Hotel?
Front Desk Guest Services/Night Audit
We are looking for highly organized candidates with excellent people skills for the position of Guest Services, Night Front Desk Agent at The Collegiate Hotel. MUST have transportation and SORRY, NO ENROLLED STUDENTS.
The two shifts available are: 8:00pm-2:00am or 10:00 p.m. to 2 a.m.
Applicants must be 21 years of older to apply and should have a customer-focused attitude in dealing with guests and associates and work to accommodate needs with enthusiasm and poise.
Guest Services Lead Responsibilities--Working front desk night shifts involves:
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Processing guest payments.
- Being a source of information to guests on various matters such as transportation and restaurant advice.
- Accommodating general and unique requests.
Guest Services Agent Requirements:
- Applicants must be 21 years or older
- High school diploma accepted
- 5 years customer service experience, hotel experience a plus.
- Mature and reliable individual
- Exceptional interpersonal skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
Other Requirements:
- NO ENROLLED COLLEGE STUDENTS
- Ability to work minimum 2 shifts per week
- Weekends Required
- Some holidays required
- Must be able to work either one these two primary shifts; either 8:00 p.m. to 2:00 a.m. or 10:00 pm to 2:00am .
- Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 12 – 20 per week
Work Location: In person
Salary : $14 - $16