What are the responsibilities and job description for the Front Desk Supervisor position at The Colony Hotel?
Job Description - Immediate Opening!
Hotel Front Desk Supervisor- FULL TIME, SEASONAL
Join our team at the beautiful, historic, ocean-front Colony Hotel in Kennebunkport Maine. This is a full time, seasonal hospitality job, early May through October. Evenings and weekends are necessary. As a member of a management team, flexibility is essential. Compensation is competitive and DOE. We have a fantastic team of dedicated hospitality professionals. On-site parking, employee cafeteria and privileges.
For the right candidate, this job may turn into year-round employment. Please submit a COVER LETTER with your application materials.
The key responsibilities of the Front Desk Supervisor include but are not limited to:
- Provide exceptional customer service to all gusts at all times.
- Manage employees to ensure that guest service agents, bellmen, and gift shop clerks complete required duties.
- Maintain and successfully execute policies and standards of the department and the Colony Hotel.
- Coordinate and communicate effectively with staff, guests and all departments within the hotel.
- Check guests in and out of the hotel; perform daily Guest Service Agent duties.
- Respond to guest issues, use de-escalation techniques and problem solve.
Skills and Prerequisites
- Demonstrated customer service and leadership skills.
- Competency with phone systems and computers in general.
- Experience with Opera PMS is an asset, but will train the right candidate.
- Minimum 1 year supervisory experience.
- Minimum 1 year hospitality experience (hotel, food & beverage, or equivalent).
- Fluency in English- speaking and writing.
Salary Dependent on Experience
Job Type: Full-time Seasonal
Salary: Starting at $18/hr DOE
Application Questions You have requested that Indeed ask candidates the following questions:
- How many years of hospitality/customer service experience do you have?
- How many years of supervisory experience do you have?
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Job Type: Full-time
Pay: From $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Overtime
- Weekends as needed
Work setting:
- In-person
Experience:
- Customer Service or Hospitality: 1 year (Preferred)
- Supervisory: 1 year (Preferred)
Work Location: In person
Salary : $18
