Community Life Senior Manager

Position:  Community Life Senior Manager – Bilingual, Spanish

Location: New Haven, CT

About The Community Builders:

The Community Builders, Inc. (TCB) is an entrepreneurial real estate developer and owner. Our mission is to build and sustain strong communities where all people can thrive. We envision a world with vibrant, safe and inclusive neighborhoods where all people live in healthy homes with equitable access to resources and opportunities to pursue their dreams, and we work to make that vision a reality. Founded in 1964, TCB currently owns/manages 12,000 units of rental housing across the Northeast, Mid-Atlantic, and Midwest.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

The Community Life Senior Manager role at TCB

The CL Senior Manager works in close collaboration with TCB Property Management and Development teams to ensure CL operational excellence across the New Haven portfolio. The position oversees the implementation of the Community Success Plans at five affordable housing properties in New Haven totaling 471 apartments and 737 residents. In addition, the CL Senior Manager will work closely with residents, key stakeholders and partners to create pathways to resources and opportunities for every resident living in TCB properties in New Haven.

Under direct supervision of the Director of Community Life (New England), the CL Senior Manager will:

• In collaboration with the site team, develop and implement the Community Success Plan (CSP), an annual workplan outlining strategies and activities that fit into sites’ strategic objectives; assess and report on progress regularly.
• Supervise 2-3 Community Life Service Coordinator(s), interns, and volunteers, ensuring accountability of site team for carrying out the programs and activities included in the site’s CSP.
• Coordinate the implementation of the TCB Housing Stabilization Standard of Practice and collection of the annual Community Life questionnaire (CLQ) from 30% of the residents across Community Life sites in New Haven.
• Use clinical skills to orient new residents and assess mental health or other complex issues; provide referrals and support as appropriate.
• Oversee and coordinate resident engagement work using CL methods to connect and empower residents.
• Develop and manage strategic systems and partnerships with local service providers, organizations, hospitals, and universities focused on the following areas: safety, mental health, early education, youth development, workforce development, economic mobility, and resident leadership; exercise authority as needed while managing CL activities to ensure that TCB staff members and partner organizations are held accountable for high quality performance
• Provide strategic guidance regarding staffing, site operations/capacity, and programming.
• Manage administrative tasks, like creating MOUs and vendor set up required for securing and executing contracts with providers and partners to carry out programming; oversee the timely submission of petty cash requests and reconciliation
• Ensure the collection and input of all program and performance data by all CL staff in the CL Connect database. Coordinate with partners for sharing of data and metrics.
• Oversee CL budgets and fulfill reporting requirements for all grant funded activities and managing progress towards fulfilling grant deliverables.
• Participate in professional development opportunities and contribute best practices
• Coordinate with staff to ensure effective communication between site team, community partners, agencies, funders, and TCB corporate support.
• Oversee contractual relationship with The Connection, Inc. providing intensive support services for select households.
• Represent organization in a professional and ethical manner when meeting with area agencies, funding bodies and community stakeholders.
• Prioritize tasks and communicate progress, problems, and needs for additional support to Portfolio Operations Manager.
• Perform other project-related duties as needed.

TCB succeeds with diverse and inclusive teams

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply. As a mission-directed nonprofit with a longstanding focus in urban neighborhoods, TCB believes that our potential impact as a local partner, housing provider, and great neighbor, are immeasurably enhanced when staff and leadership combine technical proficiency with the abilities, perspective and insight that can only arise from true representation of the communities?that we serve.??

Here’s what we’re looking for

• Experience building and maintaining effective partnerships and working with social service providers and other organizations
• Demonstrated management ability and interest in motivating and energizing staff
• Demonstrated experience and expertise in using data and evaluations to inform practice and design
• Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds in areas relating to housing stabilization and goal-setting
• Excellent organizational, communication (oral and written), and problem-solving skills
• Strong personal initiative, attention to detail, and ability to work independently
• Bachelor’s Degree required, graduate degree in Social Work, Psychology or related field highly preferred; 5 year of related experience, with prior experience supervising staff
• Fluency in English and Spanish (oral and written) required
• 8 hour shift, Monday-Friday

Benefits

• Medical, dental, and vision insurance
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• 12 Paid Holidays & tenure-based PTO accruals

The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.

In addition, TCB has implemented a vaccine mandate which requires all staff to be fully vaccinated or be approved for a religious/medical exemption.