What are the responsibilities and job description for the Sales Representative position at The Computer Warriors Inc?
Who Are You?
Are you passionate about delivering exceptional customer service and building meaningful relationships? Do you excel in identifying sales opportunities and strive to be a top performer? Are you committed to positively impacting your community and enhancing customer experiences? If you are looking for a workplace that values individual contributions and promotes both personal and professional growth, we encourage you to apply to join our team.
Who Are We?
At Computer Warriors, we pride ourselves on providing top-tier IT service and support to residential and small office/home office setups. Our team is committed to continuous improvement and utilizing innovative solutions to solve our clients' technical issues. With locations in Jacksonville and Wilmington, our mission is to keep our clients seamlessly connected to their digital lives through effective technology education and superior service.
From our humble beginnings, we have grown into a robust organization with over 12 dedicated professionals across multiple locations, all focused on advancing the company and our community.
What’s in it for you?
- Competitive Earnings: Base salary plus commission starting at $35,000 and up, with uncapped earning potential.
- 401(k) plan with employer match
- Paid holidays (7 annually)
- Paid vacation/personal leave (10 days annually, 15 after 3 years)
- Regular team-building activities
- Employee discounts on our products and services
What Will Your Role Be?
As a Customer Service/Sales Representative, you will be pivotal in delivering a 5-star customer experience, addressing clients' needs, and providing effective solutions.
Responsibilities Include:
- Convert inquiries into sales, transforming potential customers into loyal clients.
- Manage customer interactions during check-in and check-out at our retail locations.
- Offer tailored solutions such as screen protectors, protection plans, solid-state drives, RAM upgrades, and onsite services.
- Conduct outbound check-in calls with business clients to ensure satisfaction and maintain strong relationships.
- Utilize online platforms such as Facebook and Craigslist to promote and sell electronic devices.
- Resolve customer complaints in collaboration with the team.
- Maintain a clean, organized, and welcoming store environment.
- Build relationships through referral visits and actively participate in local networking events to promote the brand and expand our network.
- Perform other assigned duties as needed.
Key Position Results / Activities:
- Total in-store Check-ins
- Monthly Recurring Revenue Sold
- Total Accessories Sold
- Total Rush Fees Sold
- Total Reviews Received
- Number of Business Client Check-in Calls
What do you need?
- High emotional intelligence, humility, and the ability to thrive in a team environment.
- A genuine passion for sales and customer service.
- High School Diploma or GED.
- A valid Driver’s License for reliable transportation.
- Previous customer service and sales experience (minimum 1 year) preferred.
We encourage applicants with a proven track record in sales, particularly retail sales, to apply.
Salary : $35,000