What are the responsibilities and job description for the Front Office Manager position at The Culver Hotel?
The Culver Hotel is seeking a Front Office Manager at our 46-room reimagined boutique luxury property in the heart of Culver City. The newest addition to the highly regarded Proper Hospitality portfolio, this historic gem boasts classic charm and character paired with modern amenities, a brand new fine dining French bistro, and is considered a flagship of the thriving downtown Culver City.
Job Overview
• Oversee all Front Office operations and Front Desk staff
• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through other forms of communication, in an attentive, courteous and efficient manner.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maintain good communication and work relationships in all hotel areas and with internal and external guests
• Ensure staffing levels cover business demands
• Attend daily meetings
• Ensure ongoing training
• Proficient in property management systems
• Assist other departments wherever necessary
• Oversee all Front Office operations and Front Desk staff
• Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through other forms of communication, in an attentive, courteous and efficient manner.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Maintain good communication and work relationships in all hotel areas and with internal and external guests
• Ensure staffing levels cover business demands
• Attend daily meetings
• Ensure ongoing training
• Proficient in property management systems
• Assist other departments wherever necessary
Qualifications
• 1-2 Leadership/supervisory experience in Front Office (luxury, Forbes standards property preferred)
• Infor PMS knowledge preferred
• Strong leadership skills to manage and motivate the team
• Excellent organizational and planning skills
• Excellent communication skills
• Good financial awareness
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.