Systems Administrator (TS/SCI + Poly)

Description

The DarkStar Group is seeking a Systems Administrator with a TS/SCI Poly clearance (applicable to this customer) to join one of our top projects in Chantilly, VA.  Below is an overview of the project, as well as information on our company, our benefits, and our $25,000 referral program.

THE PROGRAM

The DarkStar Group is a member of 100% of the winning teams for the largest technology program in the Intel Community.  We've been supporting this customer on many different sub-projects of this program since our founding in 2013.  We've grown on this effort by providing the customer with Engineers who have done exceptional work, and we've retained our staff by paying very strong salaries, and working hard to ensure each Engineer is doing work that aligns with their career interest.

THE PROJECT

The Sponsor’s office is responsible for building and operating a hybrid-cloud mission infrastructure and services, hosting dozens of COTS, GOTS, and custom applications, as well as a large data lake. The system has on-premises components deployed at multiple data centers, as well as use of commercial cloud resources. The Sponsor requires a Contractor with a diverse background and strong organizational skills to facilitate the accreditation and document systems deployments across the environment. The Contractor will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology products and applications.

THE ROLE

• The Contractor shall work closely with Tier 2, Tier 3, and Tier 4 engineers and support customers in the Sponsor’s environment locally and provide online and phone support.
• The Contractor shall work in an organization that provides 24-hour IT operational support and will be required to work 12 hour day shifts and alternating weekends. 
• The Contractor shall monitor and manage various COTS and GOTS applications, server hardware and accesses across the overall enterprise. 
• The Contractor shall review reports of critical issues and ensure appropriate resources are assigned to the problem. 
• The Contractor shall make resource management and work prioritization decisions. 
• The Contractor shall create, lead, or participate in various quick response “tiger teams” comprised of technical experts tasked with resolving an operational problem or service outage. 
• The Contractor shall provide written situation reports and provide impact analysis documentation.
• The Contractor shall provide thorough IT consulting, triage and problem resolution for technical products and applications.
• The Contractor shall interact with customers to troubleshoot and resolve moderately complex issues. 
• The Contractor shall coordinate the transition of IT service policies that impact IT infrastructure.
• The Contractor shall propose and review new concepts, program plans, and policies to provide substantive input that guides implementation, including writing security plans, MOUs and SLAs and gathering relevant metrics.
• The Contractor shall recommend upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.
• The Contractor shall gather and analyze data, and brief all levels of management on findings.
• The Contractor shall brief senior leadership on daily topics that impact system performance.
• The Contractor shall solicit, analyze and track customer feedback.

Required Skills

• Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment
• Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications
• Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents
• Demonstrated experience tailoring technical response to all levels of technical experience
• Demonstrated experience maintaining granular level documentation  and preparing for various levels of technical ability and management
• Demonstrated experience with TCP/IP and general networking issues
• Demonstrated experience providing superior customer service and support
• Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure
• Demonstrated experience troubleshooting technical issues and applying critical thought to problems

Desired Skills (Optional)

• Demonstrated experience developing in ServiceNow
• Demonstrated experience with IBM Tivoli Service Request Manager or Jira
• Demonstrated experience creating and analyzing data metrics 
• Demonstrated experience with Tableau
• Demonstrated experience with data mining tools
• Demonstrated experience with Amazon Web Services or Cloud administration
• Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment
• Demonstrated experience negotiating issues, sound judgment, and decision-making 
• Associate Degree or Bachelor's degree in Computer Science, System Engineering, Information Management or related field
• Certification:
  • SharePoint Administrator 

About The DarkStar Group

Our Company

The DarkStar Group is a small business that solves BIG problems. We're one of the Inc. 5000 fastest-growing private companies in the US, and our engineers and scientists support the most critical national security missions in Virginia, Maryland, and elsewhere. Data Science, Software Engineering, Cloud/AWS Infrastructure, and Cyber/CNO are our core areas of expertise. We offer interesting and important work, job security, some of the best and most flexible benefits you'll find in the IC, and salaries so strong that they'll likely surprise you. 

Our Benefits

The DarkStar Group offers exceptional compensation and benefits:

• very strong salaries;
• 100% company-paid medical, dental, and vision premiums for you and all dependents;
• the ability to get increased salary if you don't need medical/dental/vision;
• 100% company-paid disability and life insurance benefits;
• a generously-funded HSA;
• an 8% 401(k) contribution; 
• 31 days of PTO/holidays to start (more with tenure);
• the ability to flex time across pay periods without using your PTO;
• a generous training budget;
• $25,000 employee referral bonuses;
• business development / growth incentives; and
• top notch company swag.

** We have a huge growth opportunity, so we are offering up to a $25,000 reward for anyone new you refer whom we hire. **

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary : $25,000