What are the responsibilities and job description for the In Room Dining Server position at The Dewberry Charleston?
Do you want to enjoy what you DEW and have a love for serving others?
We want YOU to experience Southern Reimagined at The Dewberry. Located in the heart of downtown Charleston.
Who We Are:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless Dewberry experience while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry:
As a 2019 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 155 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s mid-century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, high quality, the whimsical cocktail lounge Citrus Club and treatments using seafaring ingredients and low country botanicals in The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests and our community as leaders in our field of hospitality who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
BENEFITS OF JOINING THE DEWBERRY TEAM:
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
POSITION DESCRIPTION
PRIMARY FUNCTION: In Room Dining Server
DEPARTMENT: Food and Beverage
REPORTS TO: Food and Beverage Operations Manager, Food and Beverage Supervisor
In Room Dining Server
Summary
At The Dewberry, our primary focus is to become a part of our guests’ fondest memories no matter their reason for visiting. In Room Dining Servers will be responsible for providing our guests with a unique, but exceptional service in the comfort of their guest rooms.
The focus of this role will be to serve our guests in the comfort of their own guest room. This role will contribute to the organization by ensuring service is prompt and accurate, with a luxury but friendly demeanor to maintain The Dewberry standard.
Essential Functions
Major areas of responsibility include, but are not limited to:
- Perform pre- and post-work shift duties.
- Take guest orders via telephone using upselling techniques to maximize profitability.
- Have complete knowledge of all food and beverage menu items and their specifications, including ingredients, preparation, and garnishments.
- Suggest daily specials and menu items to the guests’ interest.
- Enter beverage and food orders through the Point of Sale system; notifying the kitchen of any special requests.
- Prepare the delivery tray and room service cart with proper condiments, silverware, linens, glasses, utensils, etc; ensure order is complete prior to leaving the kitchen.
- Efficiently deliver all beverages and food to patrons in adherence to The Dewberry’s upscale service standards and food handling procedures.
- Verify the accuracy of the bill and present it to the patrons to receive a signature upon food delivery.
- Handle all cash, credit card and room charges as prescribed by The Dewberry Standards, Policies, and Procedures.
- Ensure patron satisfaction upon receiving their order and replenish items as necessary.
- Remove soiled trays from hallways or elevator landings and deliver them to the dishwashing station.
- Maintain the In-Room Dining station in a clean, organized, and sanitary manner.
- Run food to other outlets as needed.
- Provide solutions to patron complaints and escalate to management as necessary.
- Turn in daily shift receipts to the Manager on Duty.
- Follow local and state laws and the Dewberry’s policies and procedures for the service of alcoholic beverages to patrons.
Qualifications
- High School diploma/GED.
- One year of food and beverage experience.
- Knowledge of safe food handling procedures.
- Ability to handle difficult situations and patrons.
- Ability to multi-task and complete assigned tasks.
- Able to demonstrate excellent verbal and written communication.
- Dependable work ethic with a positive attitude.
- Must exude punctuality with regular and reliable attendance.
- Ability to work nights, weekends, and holidays.
Physical Demands and Work Environment
- Required to stand for long periods of time (up to 10 hours) and walk, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Ability to push, pull or lift up to fifty pounds.
- Continuous repetitive motions.
- Ability to work in hot, humid, and noisy environment.
