Director of Service Operations

We are seeking an exceptional Service Director to lead and elevate the front-of-house

experience at our fine dining restaurant. The ideal candidate is a seasoned hospitality

professional with a strong background in luxury service environments, a deep understanding of

elevated service standards, and a passion for delivering unforgettable guest experiences.

This role is responsible for overseeing all aspects of service, cultivating a culture of excellence,

and ensuring every guest interaction reflects the highest level of refinement, precision, and

warmth. The Service Director reports directly to the General Manager.

Key Responsibilities:

· Lead, train, and inspire the front-of-house team to deliver flawless, high-level service

· Set and uphold service standards, protocols, and presentation guidelines

· Oversee daily service operations, including reservations, floor management, and guest flow

· Ensure exceptional guest relations, handling VIPs, special requests, and service recovery with

professionalism

· Develop and execute staff training programs, including service etiquette, wine knowledge, and

menu education

· Maintain impeccable dining room appearance, ambiance, and service timing

· Monitor guest feedback and implement continuous service improvements

· Manage scheduling, staffing levels, and performance evaluations

· Providing support to front of house team through each service

· Enforcing educational and disciplinary processes and ensuring proper documentation

· Uphold all health, safety, and compliance standards

Qualifications:

· Minimum 3–5 years of leadership experience in a fine dining or luxury hospitality environment

· Proven expertise in elevated service standards

· Strong knowledge of wine, spirits, and fine dining service etiquette

· Exceptional communication, leadership, and guest engagement skills

· Forbes Service Standards Training is a plus

· Michelin Restaurant experience required

· Ability to lead by example in a fast-paced, high-expectation environment

· Detail-oriented with a passion for hospitality excellence

· Flexible availability, including nights, weekends, and holidays

Preferred Skills

· Experience leading large, high-performing service teams

· Strong training and coaching background

· Advanced guest recovery and conflict-resolution skills

· Knowledge of POS and reservation systems (Resy, Toast, etc.)

· Ability to build service culture and mentor future leaders

· Experience working in chef-driven or luxury restaurant concepts

The Dinex Group LLC is an equal opportunity employer. The Dinex Group does not discriminate

on the basis of race, color, creed, religion, gender, gender identity or expression (including

transgender status), sexual orientation, marital status, veteran status, national origin, ancestry,

age, disability, genetic information, citizenship status or any other characteristic protected by

applicable federal, state or local law.