Credit Assistant

Credit Assistant

Credit Department

Primary Function:

Under the shared supervision of the Credit Analyst this position is responsible for managing all activities related to the Cash Before Delivery accounts in the assigned regions as well as providing all forms of secretarial support to the assigned Credit Analysts, which enables the Credit Department to effectively and efficiently meet the needs of both internal and external customers in a professional and customer service attentive manner.

Typical Duties:

· Courteously answer incoming credit calls and handle all questions and inquiries to the best of their ability and transferring those calls to the appropriate person as need be (approx. average of incoming calls per day – 170).

· Professionally and resourcefully handle customer account inquiries. This includes questions and problems on current accounts regarding statements, payments, adjustments, billing and other credit information. Accuracy in information and timely responses are essential.

· Investigate all RUSH and CBD RUSH orders within their region.

· Complete all typing and secretarial functions for their region. This encompasses letters, bank references, trade references, proforma invoices, security agreements, faxing, preparation and mailing of certified documents, as well as other miscellaneous correspondence.

· Log and set up new accounts for customers in their region.

· Maintain name and address changes for all customers in their region.

· Assist in the collection efforts on past due accounts verbally and/or written. Documenting all such conversations and forwarding information to the appropriate departments when discrepancies are discovered in the process.

· Some of the conversations with customers can become quite volatile. The person in this position must be able to maintain his/her composure and assist the customer without becoming defensive or antagonistic, while remaining professional, firm, and decisive about the proper procedures and policies required to process the order efficiently.

· Handle all written credit references.

· Requesting and or obtaining, through the Internet or Traffic department, Proofs of delivery on customer orders.

· Notification/submittal of claims for invoice discrepancies.

· Obtaining Trade References as support for the Analysts to determine credit worthiness for accounts.

· Pulling Credit/Trade Reports to assist the Analyst as needed by way of Internet and Credit Software.

· Collecting and receiving, recording and applying all funds/payments for CBD orders. Process the orders in accordance with the payment received.

· Responsible for managing all aspects of Cash Before Delivery accounts including accurate and up to date records. Follow all necessary steps for handling their orders, which involves correctly calculating merchandise, overages, misc. billings, looking up freight rates via the internet and using order entry numbers to calculate value of each order and communicating this information to each customer in a timely and professional manner. In addition, following stock application and canceling all non-shipped orders in accordance with policy/guidelines. (Monthly sales volume/average $525,000)

· Processing credit card transactions to release pending customer orders or in payment of deposits or invoices on account.

· Other duties as assigned.

Qualifications:

· High School Graduate

· Typing skills of 40 wpm

· Strong organizational skills; must be able to multi-task.

· PC skills required: Proficient in Microsoft Windows which includes Word, Excel, and Outlook. Be able to navigate via the internet.

· Excellent communication, listening and telephone skills (using appropriate grammar and vocabulary)

· Good attendance

· This position has access to confidential financial data (both Business and Professional Financial statements), as it pertains to our customers and if disclosed may have an adverse internal or external effect.

· Effective memo and letter writing

· Experience in dealing with people and/or customers in a work environment.

· Mathematical, spelling and accuracy aptitude

· Be able to work in a collaborative environment.

· Be able to establish a positive and productive working environment.

· Must be able to prioritize and remain detail oriented throughout process.

· Detail oriented

We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, protected veteran status or disability.

EEO/AA

Job Type: Full-time

Pay: From $14.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work Location: In person