Front Desk Agent Full-time (OVERNIGHT Weekdays)

Established in 1983, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care come together.

To be considered for this position, please include the following information in your resume:

· Have you ever been employed by this organization in the past?

· Do you have family members employed by this organization?

· Please indicate all relevant Front Desk experience in your resume as well as any overnight work experience.

· Please indicate your ability to work overnight (12:00am - 8:00am) and holidays.

Job Summary:

We are seeking a highly skilled and self-motivated full-time Front Desk Agent to work OVERNIGHT (12:00am - 8:00am). In this position you will play a key role by welcoming guests and performing various administrative and clerical tasks. You must be comfortable undertaking a variety of activities in the office including filing, proper cash handling procedures, answering multi-lined phone calls, organizing documents, basic bookkeeping, and more. Reliability and strong work ethic, combined with great communication skills are mandatory for this position. The Front Desk Agent acts as the “face of the organization” and is tasked with ensuring the Front Desk runs smoothly and efficiently on each shift. The Doorways operates 24/7 and availability to overnight is required for this position.

Required Skills Knowledge and Abilities:

· Has a warm and friendly demeanor and ability to multi-task

· Has a sincere desire to exceed guest expectations

· Excellent problem-solving skills with the ability to follow up with solutions promptly

· Solid relationship-building skills, people-focused, highly organized, and guest-centric

· Must maintain composure and objectivity under pressure. Ability to deal compassionately but firmly with people in stressful situations.

General Duties and Responsibilities:

· Greet and Register Guests

· Handle check-in and check-out activities and prepare reports as requested

· Act as a resource for Guests by answering questions and providing assistance, as appropriate

· Consistently provide professional, friendly, and engaging service

· Coordinate room issues with Housekeeping and Maintenance

· Possess and maintain thorough knowledge of facility, services, policies, room types, hospital shuttle, and hospital referral process

· Ensure accuracy of information obtained from guests

· Reach out to arriving and departing guests to confirm referral status

· Address and resolve guest requests and issues promptly and professionally

· Receive incoming phone calls

· Maintain accuracy in handling financial transactions

· Ensure proper communication among staff members, through the use of Daily pass-on logs and email

Qualifications:

· High School Diploma or GED; Associate degree preferred

· At least 3 years of high-performing customer service experience

· Front Desk experience at hotel or professional office preferred

· Experience with overnight shifts

· Solid computer skills to include core Microsoft Office applications

· Strong mathematical and critical thinking skills

· Reliable transportation

· Ability to work OVERNIGHT and holidays is required

Please ensure the contact information on your resume is accurate and up-to-date.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Evenings as needed
• Holidays
• Overnight shift
• Weekends as needed

Work Location: In person

Salary : $17