What are the responsibilities and job description for the Field Services Manager position at The Erosion Company?
TEC, the Southeast’s fastest-growing erosion control company, is expanding, and TEC-Greenville is adding a Field Manager/Area Quality Manager (AQM) to its team. AQMs are responsible for the TEC field crews, mentoring and motivating crews to reinforce TEC’s commitment to meeting the highest level of customer service and quality.
Responsibilities:
Manage field crews – Schedule, work each day to meet customers’ needs as efficiently and quickly as possible. Provide on-the-job training and feedback to improve crews’ performance.
Manage multiple projects – Visit work sites daily to assess the quality of work and ensure customers’ needs are met. Review work orders each day to ensure that work completed is captured and billed accurately.
Customer service – Develop customer relationships by understanding client expectations and specifications, timely responding to issues and identifying solutions. Serve as the primary point of contact for existing clients and create orders for new work accurately and timely.
Required Skills:
- Able to prioritize tasks and communicate information in a fast-paced environment
- Able to adapt and respond to changing deadlines
- Strong customer service/account management skills
Experience:
- 2-5 years “exterior” construction (grading, erosion control, landscaping, development) preferred
- Field and/or team management
- Demonstrated success in customer service
TEC Offers:
Competitive compensation package: base plus incentive compensation for the achievement of goals
- Competitive benefits package: health, dental, and vision insurance; paid time off; paid holidays
- Car allowance and fuel card
- Initial/Ongoing training
- Opportunities for advancement
An Equal Opportunity Employer/AA Employer M/F/V/D
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