What are the responsibilities and job description for the Team Leader position at The Escape Game?
POSITION DESCRIPTION: Team Leaders exist to encourage, challenge, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, challenging environment.
HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM
- LEADING AND COMMUNICATING WITH A TEAM OF 4-15
- CREATING A FUN, POSITIVE ATMOSPHERE
- OPENING AND CLOSING THE STOR
-
ENSURING OPERATIONAL EXCELLENCE ON SHIFT BY:
- MAKING SURE GAMES START ON TIME
- FACILITATING TEAM MEMBER BREAKS
- UPHOLDING TEG STANDARDS
- ADDRESSING MAINTENANCE ISSUES
- MANAGING CASH/INVENTORY
- ENSURING EACH GUEST HAS A FIVE-STAR EXPERIENCE
JOB REQUIREMENTS
- EXPERIENCE AND MASTERY OF THE GAME GUIDE AND GES POSITIONS (INTERNAL TRAINING)
- DEMONSTRATED LEADERSHIP ABILITY WITH 1-2 YEARS EXPERIENCE IN A GUEST-FACING SETTING PREFERRED
- FLEXIBLE AVAILABILITY. THIS ROLE NEEDS TO BE ABLE TO WORK WORKS NIGHTS, WEEKENDS, AND/OR HOLIDAYS
KNOWLEDGE, SKILLS, AND ABILITIES
- GENUINE LOVE FOR SERVING OTHERS
- HIGH CAPACITY FOR CREATIVE PROBLEM SOLVING
- EXCELLENT DISCERNMENT
- FLEXIBLE MULTI-TASKER
- POSITIVELY INFLUENCES OTHERS
- EMBODIES TEG’S MISSION AND VALUES
- BASIC COMPUTER SKILLS (GOOGLE SUITE EXPERIENCE IS HELPFUL)
- MAINTAINS COMPOSURE IN HIGH STRESS, FAST PACED ENVIRONMENTS
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