Automotive Service Manager

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Service Manager to join our team! Faulkner is a place you can establish a career and grow with the organization. We provide training to all of our employees and offer continued growth opportunities for those that have excellent talent, energy and ambition to succeed. We offer a competitive salary and top-tier benefits package to all full-time employees, including Medical, Dental, Vision, 401K plus company match, Employee Referral Bonuses and Paid Vacation.

As a Service Manager, you will oversee all business and administrative aspects of the service department. As a Service Manager, you will be responsible for operating the department profitably by controlling costs, setting and obtaining sales and profit objectives and maintaining service records. The Service Manager is also responsible for building a loyal clientele and maintaining good employee relations. At Faulkner, we want every single one of our customers to leave satisfied. You must satisfy service concerns of all customers and ensure that service is performed at the highest level. As the Service Manager, you will also be responsible for hiring, supervising and monitoring the performance of all service department personnel, as well as providing training on administrative policies and procedures for all department personnel.

Become part of the Faulkner Family and join our team!

• Create goals and objectives for the service department including an annual operating budget and an advertising plan to promote new and repeat business.
• Maintain the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy.
• Encourage technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers.
• Maintain profitability of the department while controlling expenses.
• Identify problems and opportunities, and implement process improvement.

Requirements

• Valid driver’s license

• ASE Certification or equivalent. State Inspection and Emissions License

• High School Diploma, Vocational/Technical School Graduate or Equivalent. College degree preferred

• 5 years of automotive service experience REQUIRED

• Ability to identify problems/opportunities, and implement process improvement

• Work well in team environment and promote teamwork

• Communicate clearly both orally and in writing

Benefits

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 28 dealership locations and 21 franchises, making us one of the largest family-run dealer groups in the country.