What are the responsibilities and job description for the Mortgage Collections Specialist position at The Funding Group?
Are you a detail-oriented and customer-focused professional with experience in mortgage servicing and collections? We're looking for a Mortgage Servicing Collections Specialist to join our team!
Key Responsibilities:
- Handle inbound and outbound collection calls professionally and efficiently.
- Assist borrowers with payment processing and account inquiries.
- Provide guidance on loss mitigation options and process required documentation.
- Maintain accurate records of borrower interactions and payment arrangements.
- Ensure compliance with all regulatory and company policies.
- Collaborate with internal teams to resolve borrower concerns and support loan servicing operations.
Qualifications:
- Previous experience in mortgage servicing, collections, or customer service.
- Strong communication and problem-solving skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Familiarity with loss mitigation processes and documentation is a plus.
- Proficiency in relevant software and systems.
If you're looking for a rewarding role in a dynamic environment, we'd love to hear from you! Apply today and become part of our team.
Apply Today!
Salary : $50,000