What are the responsibilities and job description for the Arcade Games Attendant position at The Gameroom, Powered by Hasbro?
Games Attendant
Skills Required
- Proven at least 1 years’ experience as a Gameroom Attendant
- Strong guest service skills with the ability to engage and connect with guests.
- Excellent verbal communication skills to interact with guests and collaborate effectively with team members.
- Ability to work in a fast-paced environment while maintaining attention to detail, prioritizing tasks, and delivering excellent service under pressure.
- Willingness to work evenings, weekends, and holidays as required in the hospitality industry.
- A spark of creativity and an innovation driven mindset
Job Description:
The Games Attendant is tasked with keeping their area clean, keeping their guests smiling and making sure everything is running smoothly. Your job will be to help customers have a great time by helping them find the best ways to spend their time, running transactions and assisting guests with arcade games, laser tag and other gaming needs.
What makes a great Games Attendant?
- 16 years of age
- Computer literate, familiar with cash register and credit card verification equipment
- Can service a crowd with ease all while maintaining a smile.
- Able to interact with customers and come up with unique solutions based on their situation
- Ability to lift to 30 lbs.
- Able to sit and/or stand for long periods of time.
- Ability to bend, twist, and stretch
What will you be doing daily?
- Educates guests on all attractions including proper technique and use of equipment, and safety guidelines.
- Educates guests on gamecard purchases, usage, and Kiosk Operations,
- Maintains the daily operation of the arcade games; documents and/or escalates any game operation or effects issues to Manager on Duty.
- Perform preventative maintenance and minor troubleshooting of equipment to ensure guest satisfaction.
- Ensure the daily operation of the attraction adheres to operating procedure guidelines.
- Outfits participants with correct safety equipment, adjusts, and properly attaches equipment.
- Inspects all safety equipment to ensure proper function.
- Ensures the daily operation adheres to operating procedure guidelines.
- Provides outstanding guest service and engages in suggestive selling.
- Assists in merchandising functions including display, inventory receiving, stocking, and merchandise pricing.
- Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
- Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
- Assists in other retail outlets/attractions as needed.