What are the responsibilities and job description for the Technical Support Specialist position at The Glenview Trust Company?
Duties and Responsibilities:
- Outstanding technical knowledge of the installation, modification, testing and troubleshooting personal computer hardware and software.
- Provides technical support for the purpose of maintaining the availability and reliability of the company network, PC’s, laptops, and the resolution of software problems.
- Performs pilot testing and monitors new systems and applications through post implementation.
- Handling internal and external customer technical support cases through phone and email submission.
- Preparing reference materials for users by drafting operations instructions.
- Maintain client confidence by keeping their information confidential.
- Performs other related duties as assigned by Management.
Salary : $41,800 - $53,000