What are the responsibilities and job description for the Night Auditor position at The Grand Resort and Spa?
About the Role:
We are seeking a highly motivated Overnight Auditor to join our team at The Grand Resort & Spa. As an Overnight Auditor, you will be responsible for ensuring the accuracy and completeness of all financial transactions during the overnight shift. You will be expected to maintain a high level of attention to detail and accuracy while working independently.
What You'll be Doing:
Front Desk / Guest Services Operations:
- Process check-ins and check-outs for guests arriving and departing during the night hours.
- Manage reservations and room assignments, ensuring accurate information and availability.
- Handle phone calls, take messages, and provide information to guests as needed.
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
- Ensure compliance with data protection and privacy regulations when handling guest information.
- Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
Nightly Reports and Reconciliation:
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
Security and Safety:
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.
Skills and Abilities
- High School Education, or an equivalent of previous experience.
- Proven experience in hotel front office operations or guest services.
- Excellent communication and problem-solving abilities.
- Proficiency in hotel management software and computer systems preferably Opera Cloud
- Experience with Microsoft Office applications.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $17 - $18