What are the responsibilities and job description for the Manager, Operations & Retail, Visitor Center at Boston Common position at The Greater Boston Convention and Visitors Bureau?
Description
The Manager, Visitor Center at Boston Common is an exciting opportunity to engage with visitors to Boston from around the world and help them explore the rich opportunities the city has to offer. In addition to assisting visitors, the manager will provide supervisory and operational oversight of staff and the retail facility.
Responsibilities:
- Responsible for training, motivating and supervising Visitor Center staff at Boston Common
- Order and manage all retail merchandise
- Maintain daily and monthly sales reports and visitor statistics
- Monitor quality of service provided to visitors
- Monitor merchandise sales and make recommendations for re-stocking.
- Maintain ticket program inventory and monthly reports
- Keep staff up to date with current events and Meet Boston marketing programs
- Create monthly schedule
- Conduct annual performance reviews for staff
- Maintain relationship with Parks Department and Meet Boston members
- Point of sale system / register management, including reconciliation at end of day/shift, bank deposits, troubleshooting issues; training and oversight of staff
- Other duties as assigned
Requirements
- A minimum of 2 years of supervisory experience in a retail strongly preferred.
- Familiarity with Boston and local events helpful.
- Outstanding hospitality, customer service skills and passion for helping others required.
- Professionalism, dependability and punctuality are essential.
- Prior experience with Point-of-Sale systems.
- Strong computer skills preferred.
- Must be available to work weekends and some holidays.
Manager, Visitor Center at Boston Common / Position Details:
- Full-time, on-site.
Meet Boston offers a comprehensive benefits package including health and dental plans, 401(k), vacation, PTO and sick time, company-paid life and disability coverage and an exciting, collegial work environment.
To apply, please submit a cover letter detailing specific qualifications for the position and salary expectations as well as a resume.
Meet Boston is the primary private sector marketing and visitor services organization charged with the development of meetings, conventions, and tourism-related business. Comprised of over 1,200 member companies in Boston, Cambridge and across New England, our goal is to enhance the economy of the region. Meet Boston is a not-for-profit, partnership-driven sales and marketing organization.
Meet Boston is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $51,100 - $64,700