Resident Relations Coordinator

Description

Job Scope: 

The Resident Relations Coordinator’s primary function is to effectively process all lease renewal activity to ensure that the resident has a positive experience during their residency at the community. In addition, the resident relations coordinator serves as the resident’s primary point of contact for questions and concerns.   

Duties and Responsibilities: 

• Handles all areas of the lease renewal process, including generating new lease proposals, following up with residents to ensure all lease documents are signed, and updating the property management system with related information.    
• Submits a monthly lease renewal activity report that details the total number of renewals, retention results, and reasons for non-renewal.  
• Responsible for the resident’s life cycle from conducting new move-in orientations to serving as the primary point of contact for resident questions and concerns.   
• Collaborates with other team members to plan, develop, coordinate, and implement activities, programs, and services to meet the educational, social, and community needs of residents. 

• Responsible for obtaining and maintaining the required documents to satisfy the landlord’s renter’s insurance requirements.  
• Make recommendations to community manager for marketing the community and improving resident satisfaction. 
• Organize and file all applicable reports, leases and paperwork. 
• Prepare resident service requests as needed. 
• Other duties many include: update resident directories; issuing key-cards; assigning resident parking, bicycle storage and storage lockers; and monitor elevator schedules. 

• Maintain positive customer relations attitude. 
• Conduct all business in accordance with the Company’s policies and procedures, the Fair Housing Acts, Ordinances and Statutes, the Americans with Disabilities Act, and all other laws pertaining to the occupancy standards and established criteria.   
• Perform other related duties as assigned

Skills and Qualifications: 

• At least one (1) year of experience in property management preferred. 
• Knowledgeable of all phases of leasing and resident retention. 
• Ability to maintain a positive customer relations attitude, relate/interact with people, and work well within a team. 
• Ability to be assertive and provide follow-through for current and prospective residents. 
• Experience and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). 

• Strong written and verbal communication skills. 
• Proficient in Microsoft Office (Word/Excel/Publisher/Outlook)

Qualifications